Shipping & Returns

We hope you love your new purchase, but on the off chance that you don’t, here’s what you need to know. We've now extended our returns policy, so if you’ve changed your mind, unwashed or unused items in their original packaging may be refunded within:

• 90 days of purchase for Linen Lovers members and within
• 60 days of purchase for non-Linen Lovers members

How do I return my online purchase?

To successfully return an item(s) via our online store please:

• Step 1: Fill out the online form, here.
• Step 2: Print and attach the label to your parcel OR take the QR code (provided after completing the above online form) with you when lodging your parcel.
• Step 3: Drop your parcel at any Australia Post outlet. Hold onto your proof of postage - this will have your tracking details.

Please keep in mind the following;

• Quilts, mattress toppers, mattress protectors, pillows and pillow protectors are unfortunately not eligible for returns due to health regulations.
• If you wish to return our silk scrunchies, eye masks, or face masks, please ensure they are in their original packaging with tags attached. We are unable to offer a refund or exchange if these items have been opened or used.
• Larger furniture items cannot be returned via Australia Post. If you are returning a furniture item, please contact our Customer Service Team and we will be happy to assist you further.
• Refunds will be processed via the same payment method/card used for the original purchase.
• Shipping fees are non-refundable.
• Our returns policy is not intended to override or limit your statutory rights in any way.

How do I return my online purchase to an Adairs store?

Most items purchased from www.adairs.com.au can be returned to any Adairs, Adairs Kids or Urban Home Republic store with a copy of your web order confirmation email. 

To successfully return an item(s) in-store please:

• Step 1: Take your items into your closest Adairs, Adairs Kids or Urban Home Republic store with a copy of your web order confirmation email (either printed or on your smart phone).
• Step 2: Our friendly in-store team will process your return subject to our terms and conditions.

Please keep in mind the following;

• Quilts, mattress toppers, mattress protectors, pillows and pillow protectors are unfortunately not eligible for returns due to health regulations.
• If you wish to return our silk scrunchies, eye masks, or face masks, please ensure they are in their original packaging with tags attached. We are unable to offer a refund or exchange if these items have been opened or used.
• Larger furniture items cannot be returned to all stores. If you are returning a furniture item, please call our Customer Service Team on 1300 783 005 Monday to Friday 10am to 5pm to double check.
• Refunds will be processed via the same payment method/card used for the original purchase. 
• Stores are unable to process exchanges in one transaction where the original payment method was Afterpay Online. The item will need to be refunded, and a new transaction will be created for the new item.
• Shipping fees are non-refundable.
• Our returns policy is not intended to override or limit your statutory rights in any way

How long will it take for my refund to be processed?

Please allow a minimum of 10 business days for returns refunds to be processed. You will be notified by email once your refund has been processed.

Can I return my standard post online order and exchange it for another item?

Currently we are unable to facilitate exchanges via our online store. If you wish to exchange your purchase, you will be refunded for the product and be required to repurchase. 

If you would like to return via our online store, here’s what you need to do:

• Step 1: Place a new order to purchase the new / correct product online.
• Step 2: Post the incorrect item back with your proof of purchase, and include a note advising that you would like a refund.
• Step 3: You'll receive the new order shortly. Once Adairs have received the return, you'll be refunded.  

Alternatively, exchanges can be processed in-store. Visit our Store Locator to find out more.

This applies to all purchases, including sale purchases excluding quilts, mattress toppers, mattress protectors, pillows and pillow protectors due to health reasons. Where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to then you can choose between a refund or an e-gift card. Please retain your receipt for proof of purchase.

Shipping fees are non-refundable. Our returns policy is not intended to override or limit your statutory rights in any way.

Do I have to pay to return my online purchase?

No, you do not. Returns of standard Australia Post items are free of charge.

Please keep in mind the following;

• Quilts, mattress toppers, mattress protectors, pillows and pillow protectors are unfortunately not eligible for returns due to health regulations.
• If you wish to return our silk scrunchies, eye masks, or face masks, please ensure they are in their original packaging with tags attached. We are unable to offer a refund or exchange if these items have been opened or used.
• Larger furniture items cannot be returned via Australia Post. If you are returning a furniture item, please call our Customer Service Team on 1300 783 005 Monday to Friday 10am to 5pm to double check.
• Shipping fees are non-refundable.

Can I return an oversized item?

Oversized items cannot be returned via Australia Post or to Adairs stores.

Please call our Customer Service team on 1300 783 005 to arrange delivery back to Adairs.

Please keep in mind the following;

• Shipping fees are non-refundable. 
• If returning an oversized item online, there will be a fee charged for the cost of delivery back to Adairs.