Are there any delays?

All standard orders and oversized orders are being dispatched within our standard time frames. However, our third party delivery partner, Australia Post, are experiencing up to an additional 3 day delay in VIC. 

Christmas Delivery Cut Off Dates 

Ensure you and your loved ones get their beautiful items before Christmas. 

Standard Post Items

View all Standard Shipping FAQs

Oversized Items

View all Oversized Shipping FAQs

Standard Shipping FAQs 

We are currently dispatching all orders within 3 business days. For example, if you order on a Friday, we will aim to dispatch your order and hand over to Australia Post by the following Wednesday (3 business days).

However depending on what you’ve ordered, for example if it’s a custom order or we’ve needed to source your product from another distribution centre, your order can take longer to dispatch.

Our third party delivery partner, Australia Post, are experiencing up to an additional 3 day delay in VIC.

Once your order has been shipped, please track your order through our delivery partners websites:

Australia Post: auspost.com.au

Toll Group: tollgroup.com

Where is my order?

All orders are currently being dispatched from our local distribution centers via our delivery partners. At this stage, our delivery partners are advising that orders will continue to be delivered and we will be in contact if there is any change to this. Once your order is shipped, you will receive a shipping confirmation email with your tracking number. Please track your order through our delivery partner websites:

Australia Post: auspost.com.au

Toll Group: tollgroup.com

How long will delivery of my Standard Post Item take?

We are currently dispatching all orders within 3 business days after you place your order. For example, if you order on a Friday, we will aim to dispatch your order and hand over to Australia Post by the following Wednesday (3 business days).

Once you place your order for an Standard Item on our website, you'll receive an Order Confirmation email from us confirming your order details, usually within an hour.

During major Linen Lover events and sales, online orders may take slightly longer to dispatch due to high order volumes. We will always endeavour to ship your items as soon as possible. 

How do I divert my parcel to a new address?

If your parcel is a standard size, we advise you to go to auspost.com.au, create an account and divert your parcel to a new address.

Should your order be oversized, please contact the customer service team on 1300 783 005 and they’ll be happy to assist you further.

What is the free delivery offer?

Everyday Free Shipping for Linen Lovers members & Free Shipping for orders over $150 (after discounts) for non-Linen Lovers applies to all standard Australia Post delivered items, Australia-wide. Excludes oversized items (most furniture and some oversized homewares) and gift cards.

Not a Linen Lover? Join here.

What is a Standard Post Item?

Standard Post Items are items that can be sent by Australia Post’s Standard delivery that do not contain any ‘Oversized Items’.

Oversized Shipping FAQs

We use a third party logistics partner for all oversized items. They are advising that they are delivering as per their standard delivery times.  

Please note that new contactless delivery measures have been put in place by our delivery partners. 

• Oversized items are items that cannot be delivered by standard Australia Post services, due to size or weight. Items include most furniture, some rugs & larger homewares pieces.
• Not sure if an item you are viewing is classified oversized? You can identify on the product page if the item is oversized under ‘Product Information’, ‘Delivery Type’.

Once you place your order for an Oversized Item on our website, you'll receive an Order Confirmation email from us confirming your order details, usually within an hour.

Once your order has been dispatched, our delivery partner will be in contact to arrange delivery of your order.

Note, if your order contains both oversized items and standard delivery items, your standard delivery items will be dispatched separately via Australia Post. 

During major Linen Lover events and sales, online orders may take slightly longer to dispatch due to high order volumes. We will always endeavour to ship your items as soon as possible. 

Will I be notified once my order has been dispatched?

You will receive an email with your tracking number as soon as your items have been dispatched.

I have ordered a pick-up oversized item, when can I pick it up?

All Customer Collections from our delivery partner remain open except for Knox depot for pick up. 

If you have an order ready for collection, or have selected this delivery option, we will contact you to arrange a re-direction to an alternative agreed delivery.

I have ordered an oversized item to be delivered, are you still delivering?

Your item/s will still be delivered during the agreed timeframe, however with new contactless delivery measures in place by our delivery partner, there will be some changes:

The standard rate for oversized delivery items varies from $20 - $80 depending on the item and quantity of items in your order. Delivery fees are calculated at checkout. Free shipping promotions do not apply to oversized delivery items which include most furniture, some rugs and larger homewares pieces.

I don’t want it anymore, can I cancel it?

If your order is not in progress at the warehouse or has not been dispatched, we can organise a refund for you. Please note, if your refund is processed over the weekend, it will be processed from Monday and can take a few days to come back into your nominated account.

However, if your order has been dispatched, we can only refund you after the order has been delivered. We are very sorry for the inconvenience this may cause you. Please call our Customer Support Team on 1300 783 005 or send us a message via our contact us form.

Can I return my online purchase for a refund?

We hope you love your new purchase, but on the off chance that you don’t, here’s what you need to know. We've now extended our returns policy, so if you’ve changed your mind, unwashed or unused items in their original packaging may be refunded within:

• 90 days of purchase for Linen Lovers members and within
• 60 days of purchase for non-Linen Lovers members

How do I return my online purchase?

In your parcel, you should have received a copy of your receipt and an online returns form.

Misplaced or didn’t receive your return slip? Simply download and print one here.

To successfully return an item(s) via our online store please:

• Step 1: Fill out the return form and cut along the dotted line to separate the return label.
• Step 2: Prepare your parcel and include the completed return form inside.
• Step 3: Attach the return label to the outside of your parcel.
• Step 4: Drop your parcel off at your preferred Australia Post Outlet.

Please keep in mind the following;

• Quilts, mattress toppers, mattress protectors, pillows and pillow protectors are unfortunately not eligible for returns due to health regulations.
• If you wish to return our silk scrunchies, eye masks, or face masks, please ensure they are in their original packaging with tags attached. We are unable to offer a refund or exchange if these items have been opened or used.
• Larger furniture items cannot be returned via Australia Post. If you are returning a furniture item, please call our Customer Service Team on 1300 783 005 Monday to Friday 10am to 5pm to double check.
• Refunds will be processed via the same payment method/card used for the original purchase
• Shipping fees are non-refundable.
• Our returns policy is not intended to override or limit your statutory rights in any way.

How do I return my online purchase to an Adairs store?

Most items purchased from www.adairs.com.au can be returned to any Adairs, Adairs Kids or Urban Home Republic store with a copy of your web order confirmation email. 

To successfully return an item(s) in-store please:

• Step 1: Take your items into your closest Adairs, Adairs Kids or Urban Home Republic store with a copy of your web order confirmation email (either printed or on your smart phone).
• Step 2: Our friendly in-store team will process your return subject to our terms and conditions.

Please keep in mind the following;

• Quilts, mattress toppers, mattress protectors, pillows and pillow protectors are unfortunately not eligible for returns due to health regulations.
• If you wish to return our silk scrunchies, eye masks, or face masks, please ensure they are in their original packaging with tags attached. We are unable to offer a refund or exchange if these items have been opened or used.
• Larger furniture items cannot be returned to all stores. If you are returning a furniture item, please call our Customer Service Team on 1300 783 005 Monday to Friday 10am to 5pm to double check.
• Refunds will be processed via the same payment method/card used for the original purchase. 
• Stores are unable to process exchanges in one transaction where the original payment method was Afterpay Online. The item will need to be refunded, and a new transaction will be created for the new item.
• Shipping fees are non-refundable.
• Our returns policy is not intended to override or limit your statutory rights in any way

How long will it take for my refund to be processed?

Please allow a minimum of 10 business days for returns refunds to be processed. You will be notified by email once your refund has been processed.

Can I return my standard post online order and exchange it for another item?

Currently we are unable to facilitate exchanges via our online store. If you wish to exchange your purchase, you will be refunded for the product and be required to repurchase. 

If you would like to return via our online store, here’s what you need to do:

• Step 1: Place a new order to purchase the new / correct product online.
• Step 2: Post the incorrect item back with your proof of purchase, and include a note advising that you would like a refund.
• Step 3: You'll receive the new order shortly. Once Adairs have received the return, you'll be refunded.  

Alternatively, exchanges can be processed in-store. Visit our Store Locator to find out more.

This applies to all purchases, including sale purchases excluding quilts, mattress toppers, mattress protectors, pillows and pillow protectors due to health reasons. Where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to then you can choose between a refund or an e-gift card. Please retain your receipt for proof of purchase.

Shipping fees are non-refundable. Our returns policy is not intended to override or limit your statutory rights in any way.

Do I have to pay to return my online purchase?

No, you do not. Returns of standard Australia Post items are free of charge.

Please keep in mind the following;

• Quilts, mattress toppers, mattress protectors, pillows and pillow protectors are unfortunately not eligible for returns due to health regulations.
• If you wish to return our silk scrunchies, eye masks, or face masks, please ensure they are in their original packaging with tags attached. We are unable to offer a refund or exchange if these items have been opened or used.
• Larger furniture items cannot be returned via Australia Post. If you are returning a furniture item, please call our Customer Service Team on 1300 783 005 Monday to Friday 10am to 5pm to double check.
• Shipping fees are non-refundable.

Can I return an oversized item?

Oversized items cannot be returned via Australia Post or to Adairs stores.

Please call our Customer Service team on 1300 783 005 to arrange delivery back to Adairs.

Please keep in mind the following;

• Shipping fees are non-refundable. 
• If returning an oversized item online, there will be a fee charged for the cost of delivery back to Adairs.