We hope you love your new purchase, but on the off chance that you don’t, here’s what you need to know. If you’ve changed your mind, unwashed or unused items in their original packaging may be refunded or exchanged within:

• 60 days of purchase for Linen Lovers members and within 
• 30 days of purchase for non-Linen Lovers members 

Steps for Online Returns

We are in the process of updating our online returns process. You should now receive a copy of your receipt, a return form plus a detachable return label with a reply paid number inside every new purchase. If you have not received a return form or reply paid number, please contact our Customer Service team on 1300 783 005 to arrange.

If you have received all of the above, simply follow the below steps;

• Step 1: Fill out the return form and cut along the dotted line to separate the return label.
• Step 2: Prepare your parcel and include the completed return form inside.
• Step 3: Attach the return label to the outside of your parcel.
• Step 4: Drop your parcel off at your preferred Australia Post Outlet.

Misplaced or didn’t receive your return slip? Simply download and print one here.

Please keep in mind the following;

• Quilts, mattress toppers, mattress protectors, pillows and pillow protectors are unfortunately not eligible for returns due to health regulations.
• Larger furniture items cannot be returned via Australia Post. If you are returning a furniture item, please call our Customer Service Team on 1300 783 005 to double check.
• Your refund will be processed via the same payment method/card used for the original purchase.
• Shipping fees are non-refundable.
• Our returns policy is not intended to override or limit your statutory rights in any way.

NOTE: If the item is faulty, it is of course exempt from the above criteria. Please call our Customer Service Team on 1300 783 005 to arrange your return.

Steps for In-Store Returns

• Step 1: Take your items into your closest Adairs, Adairs Kids or Urban Home Republic store with a copy of your web order confirmation email (either printed or on your smart phone).
• Step 2: Our friendly in-store team will process your return subject to our terms and conditions.

Please keep in mind the following;

• Quilts, mattress toppers, mattress protectors, pillows and pillow protectors are unfortunately not eligible for returns due to health regulations.
• Larger furniture items cannot be returned to every Adairs store due to space restrictions. If you are returning a furniture item, please call our Customer Service Team on 1300 783 005 to double check.
• Unfortunately, in-store returns are not available for items purchased from our eBay or Amazon store.
• Your refund will be processed via the same payment method/card used for the original purchase.
• Stores are unable to process exchanges in one transaction where the original payment method was Afterpay Online. The item will need to be refunded, and a new transaction will be created for the new item.
• Shipping fees are non-refundable.
• Our returns policy is not intended to override or limit your statutory rights in any way.

NOTE: If the item is faulty, it is of course exempt from the above criteria. Please call our Customer Service Team on 1300 783 005 to arrange your return.

Returning an Oversized Item

Oversized items cannot be returned via Australia Post or to every Adairs store due to space restrictions. Please call our Customer Service team on 1300 783 005 to arrange delivery back to Adairs.

Please keep in mind the following;

• Shipping fees are non-refundable. 
• If returning an oversized item online, there may be a fee charged for the cost of delivery back to Adairs.

NOTE: If the item is faulty, it is of course exempt from the above criteria. Please call our Customer Service Team on 1300 783 005 to arrange your return.

Custom Furniture Returns

Due to the individual specifications of each custom piece, we unfortunately do not offer cancellations, returns or exchanges for a change of mind. Should an item be deemed faulty or damaged, we will provide a replacement, exchange or refund.  Please note: anticipated lead times are 12 to 14 weeks for any custom order or custom replacement order. Damaged goods returns has to be clear from the start.

RETURNS FAQS

Do I have to pay to return my online purchase?

No, you do not. Returns of standard Australia Post items are free of charge. This applies to all purchases excluding quilts, mattress toppers, mattress protectors, pillows and pillow protectors due to health reasons. However, shipping fees are non-refundable. Simply follow the instructions listed above or kindly contact our online team on 1300 783 005.

Can I return my online purchase for a refund?

If you’ve changed your mind, unwashed or unused items in their original packaging may be refunded or exchanged within 60 days for Linen Lovers members and within 30 days for non-Linen Lovers members. 

For online returns, simply follow the below steps;

• Step 1: Fill out the return form and cut along the dotted line to separate the return label.
• Step 2: Prepare your parcel and include the completed return form inside.
• Step 3: Attach the return label to the outside of your parcel.
• Step 4: Drop your parcel off at your preferred Australia Post Outlet.

For in-store returns, simply follow the below steps;

• Step 1: Take your items into your closest Adairs, Adairs Kids or Urban Home Republic store with a copy of your web order confirmation email (either printed or on your smart phone).
• Step 2: Our friendly in-store team will process your return subject to our terms and conditions.

For more information on returns, please scroll up to view our Returns Policy.

I did not receive a Return Form with my purchase.

We are in the process of updating our online returns process. If you have not received a return form or reply paid number, please contact our Customer Service team on 1300 783 005 to arrange or download a copy of the Return Form here.

Can I return my online purchase to an Adairs store?

Most items purchased from www.adairs.com.au can also be returned to any Adairs, Adairs Kids or Urban Home Republic store with a copy of your web order confirmation email (either printed or on your smart phone). Standard refund timeframes apply and will vary depending on original payment type.

Note: stores are unable to process exchanges in one transaction where the original payment method was Afterpay Online. The item will need to be refunded, and a new transaction will be created for the new item.

If you would like to return an oversized item to a store, please contact our customer service team on 1300 783 005 to arrange – not all stores are able to accept returns on delivery items.

How long will it take for my refund to be processed?

Please allow a minimum of 10 business days for returns refunds to be processed. You will be notified by email once your refund has been processed.

Can I return my standard post online order and exchange it for another item?

Currently we are only able to facilitate exchanges for the same item via our online store. If you wish to exchange your purchase for a different item, you will be refunded for the product and be required to repurchase. 

If you would like to return via our online store, here’s what you need to do:

• Step 1: Place a new order to purchase the new / correct product online.
• Step 2: Post the incorrect item back with your proof of purchase, and include a note advising that you would like a refund.
• Step 3: You'll receive the new order shortly. Once Adairs have received the return, you'll be refunded.  

In store exchanges can all be performed in one transaction.

Can I return an oversized item order and exchange it for another item?

Please contact our online team on 1300 783 005 to discuss returns on oversized items

Can all items purchased online be returned?

At Adairs, we want you to be 100% satisfied. If you’ve changed your mind, unwashed or unused items in their original packaging may be refunded or exchanged within 60 days for Linen Lovers members and within 30 days for non-Linen Lovers members of purchase upon presentation of your receipt.

This applies to all purchases, including sale purchases excluding quilts, mattress toppers, mattress protectors, pillows and pillow protectors due to health reasons. Where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to then you can choose between a refund, exchange or credit. Please retain your receipt for proof of purchase.

Shipping fees are non-refundable. Our returns policy is not intended to override or limit your statutory rights in any way.

I’ve placed my order, but I’ve changed my mind; can I refund my custom-made furniture?

There are strictly no refunds or exchanges on change of mind. However, if you have received your order and it is faulty, we will gladly offer you a refund or exchange on the total amount you paid for the order. For more information, please contact our Customer Support Team on 1300 783 005 or email info@adairs.com.au