Shipping & Delivery

All orders are dispatched from our local distribution centers via our delivery partners. You will receive a shipping email with your tracking number once your order has been processed. You can use this number to track your order through Australia Post here.

Standard Delivery are items that can be sent by Australia Post’s Standard e-Parcel shipping method and do not contain any oversized items.  

Once you place your order for a Standard Delivery item on our website, you’ll receive an order confirmation email from us confirming your details, usually within an hour.

We offer Free Standard Shipping to our Linen Lovers members and Free Shipping for orders over $175 (after discounts) for non-Linen Lovers applies to all standard Australia Post delivered items, Australia wide. Excludes oversized items (most furniture and some homewares) and gift cards.  

Not a Linen Lover? To learn more, click here.   

We use third parties for delivery of all oversized items. Oversized Delivery refers to items that cannot be delivered by Australia Post’s Standard services due to weight and size.

Oversized items include furniture, rugs and larger homeware pieces. To check if the product you are viewing is classified as oversized, please refer to the ‘Product Information’ section of the product listing. Then, identify the ‘Delivery Type’ of this product.

Once you place your order for an Oversized Item on our website, you'll receive an Order Confirmation email from us confirming your order details, usually within an hour.

Once your order has been dispatched, our delivery partner will send you a text message when your item/s arrive into their main depot. Note, if your order contains both oversized items and standard delivery items, your standard delivery items will be dispatched separately via Australia Post.

* We strive to deliver oversized items to your room of choice. Please refer to our FAQs below for more details on how to request Room of Choice delivery.

Your delivery ETA will be communicated to you via SMS or email upon dispatch.

You can reach out to SteadFAST 03 9012 5251 or email operations@steadfastlogistics.com.au if you have any queries.

Please note that there may be certain excluded postcodes where Oversized Item delivery is not available. Click here to view the full list of postcodes affected.

We’re pleased to offer Call & Same-Day Delivery services from most of our retail stores.

Our Call & Same-Day Delivery service is available exclusively to Linen Lovers members on all purchases made before 1pm Monday to Friday.

If you’re not a Linen Lovers member, our team can sign you up and give you access to this service along with exclusive member benefits including 10% off on full price, 5% on sale, always.  

Please call your local store to see whether this service is available in your area

Become a Linen Lovers member. 

When you find a product you love,

1. Call your local store to place your order. Our team will make sure your product is available and guide you through the next steps. 
   
   
2. You’ll receive an email from the store to complete your purchase. 
   
   
3. Orders placed and paid for before 1pm will be delivered the same day. Orders placed and paid for after 1pm will be delivered the following day.
   

For more information about Call & Same-Day Delivery, click here.  

Enjoy the convenience of our Call & Deliver service at most of our retail stores. Call your local store and have your items delivered to you within five days* via the fast Toll delivery network.  

Call your local store to find out more.  

How it works: 

1. Find the product you love on our website. 
   
2. Call your local store to place your order. Our team will make sure your product is available and guide you through the next steps. 
   
   
3. You’ll receive an email from the store to complete your purchase. 
   
   
4. Orders placed and paid for before 1pm will be booked for Toll collection that same day. Orders placed and paid for after 1pm will be collected from the store by Toll the following day. 
   

For more information about Call & Deliver, click here.  

*Please note, regional store locations can deliver to the local area only. Call & Deliver is unavailable to outlet stores. 

Enjoy the convenience of our store-to-store shipping service. When in store, if we do not stock the product you choose to buy, we can source it for you from another store*. The standard rate for store-to-store shipping is $9.99^ in any transaction.  Should you require product from multiple stores within the same transaction, the shipping rate is capped at $9.99.

How it works: 

1. Find the product you love in store. 
2. If out of stock, and available at another store, we will organise a transfer at a rate of $9.99.
3. When the product arrives in store, we will contact you to arrange collection.
4. Generally shipping will take up to 7 days.

*Store-to-store shipping does not apply to oversized or fragile product which includes most furniture, artwork, some rugs and homewares pieces. Store-to-store shipping is restricted to metro stores and to stores within the same state. ^This fee applies to all customers including Linen Lovers. The fee is paid in advance and is non-refundable should you change your mind after the product has been shipped.

For more information, please speak with our team in store.

All orders are dispatched from our local distribution centers via our delivery partners. You will receive a shipping email with your tracking number once your order has been processed. You can use this number to track your order through Australia Post here.

Everyday Free Shipping for Linen Lovers members and Free Shipping for orders over $175 (after discounts) for non-Linen Lovers applies to all standard Australia Post delivered items, Australia wide. Excludes oversized items (most furniture and some oversized homewares) and gift cards. 

Not a Linen Lover? Join here.  

If your delivery is a standard size, we advise you to create an account via Australia Post and redirect your parcel to a new address.  

If your order is oversized, please contact our friendly Customer Service team on 1300 783 005 who will be happy to assist you!  

Yes, you need to be home to accept any Standard Post items delivered by Australia Post. Your parcel cannot be left unattended. Unfortunately, we are unable to deliver orders to PO Boxes.

You will receive a tracking link for your oversized item from Steadfast Logistics with an ETA. If we attempt delivery of your order on the ETA you will need to be home to accept delivery.

If you're not available when the delivery is attempted, we can request the driver to leave your order in a secure location at the delivery address.

Adairs, and contractors associated with the delivery, do not accept responsibility for any loss or damage which results from this Authority to Leave delivery method.

Please note that we will do our best to fulfil your request, however there may be some instances where the carrier will not be able to do this and the item/s will either be left in a safe place on your property or they will be taken back to the carriers depot and an attempt for delivery will be made on another day.

*If you don't wish for your order to be left, please contact Steadfast for further assistance on 03 9012 5251

Please refer to our FAQs below for more details if you would like to request Room of Choice delivery on your oversized item.

Most furniture, rugs and larger homewares items are classified as oversized. If the item is oversized, it will be specified on the product page. Delivery fee will be calculated at checkout based on each oversized item ordered. This charge helps us maintain the quality of service you expect from us while also covering the increased costs incurred by handling these larger items.

Free shipping promotions do not apply to oversized delivery items.

If your order is not in progress at the warehouse or has not been dispatched, we can organise a refund for you. Our friendly Customer Service team can assist you with your request. Click here to Contact Us.  

Please allow 3 - 5 business days for the funds to appear in your nominated account.  

However, if the order has been dispatched from our facility we are unable to refund you until the order has been delivered. To organise the return of an online order, please click here for more information on how to make a return.  

All customer collections can be made from our delivery partner.

Adairs offers a Room of Choice delivery service in selected areas. Please note that this service is limited and subject to specific conditions, including availability in your location and the requirement for a clear and accessible path to the designated room.

Once your order has been scanned into the carrier's depot, you will receive an SMS from Steadfast with the option to request Room of Choice delivery or to approve Authority to Leave if preferred. This request will then be assessed, and if there is an issue, you will be contacted by Steadfast.

It is essential that someone is present at the property to provide access for the delivery. You must also ensure that the item will fit through all access points and into the intended room. We strongly recommend measuring both the product and the space where it is to be placed prior to delivery. If the item cannot be delivered into the requested room and needs to be returned due to sizing issues, a Change of Mind fee will apply. Please refer to our Change of Mind Policy for full details.

If there are any accessibility issues at your delivery address, please let us know in advance to help ensure a smooth delivery experience. For regional areas, please contact the Steadfast Customer Service Team on 03 9012 5251 to confirm whether Room of Choice delivery is available in your location.