We hope you love your new purchase, but on the off chance that you don’t, here’s what you need to know.
We've now extended our returns policy, so if you’ve changed your mind, unwashed or unused items in their original packaging may be refunded within:
- 90 days of purchase for Linen Lovers members and within
- 60 days of purchase for non-Linen Lovers members
We have also updated our refund policy where you can opt to receive an e-gift card to the value of 110% of the item(s) you return to us. Please refer to our terms and conditions for further information. Please contact our Customer Support Team Monday to Friday 10am – 5pm on 1300 783 005.
Steps for Online Returns
As stores are temporarily closed, please follow the below instructions on how to return your item(s).
In your parcel or your purchase in store, you should have received a copy of your receipt. For online orders you would have also received an online returns form.
Misplaced or didn’t receive your return slip? Simply download and print one here.
If you have not received a return form or reply paid number, please follow the steps below or contact our Customer Service team on 1300 783 005 from Monday to Friday 10am - 5pm to arrange.
To successfully return an item(s) please:
- Step 1: Fill out the return form and cut along the dotted line to separate the return label.
- Step 2: Prepare your parcel and include the completed return form inside.
- Step 3: Attach the return label to the outside of your parcel.
- Step 4: Drop your parcel off at your preferred Australia Post Outlet.
Please keep in mind the following;
- Quilts, mattress toppers, mattress protectors, pillows and pillow protectors are unfortunately not eligible for returns due to health regulations.
- Larger furniture items cannot be returned via Australia Post. If you are returning a furniture item, please call our Customer Service Team on 1300 783 005 Monday to Friday 10am to 5pm to double check.
- Your refund will be processed via the same payment method/card used for the original purchase.
- Shipping fees are non-refundable.
- Our returns policy is not intended to override or limit your statutory rights in any way.
NOTE: If the item is faulty, it is of course exempt from the above criteria. Please call our Customer Service Team on 1300 783 005 to arrange your return.
How long will it take for my refund to be processed?
Please allow a minimum of 10 business days for returns refunds to be processed. You will be notified by email once your refund has been processed.
Can I return my standard post online order and exchange it for another item?
Currently we are unable to facilitate exchanges via our online store. If you wish to exchange your purchase, you will be refunded for the product and be required to repurchase.
If you would like to return via our online store, here’s what you need to do:
- Step 1: Place a new order to purchase the new / correct product online.
- Step 2: Post the incorrect item back with your proof of purchase, and include a note advising that you would like a refund.
- Step 3: You'll receive the new order shortly. Once Adairs have received the return, you'll be refunded.
Can all items purchased online be returned?
At Adairs, we want you to be 100% satisfied. If you’ve changed your mind, unwashed or unused items in their original packaging may be refunded within 90 days for Linen Lovers members and within 60 days for non-Linen Lovers members of purchase upon presentation of your receipt.
This applies to all purchases, including sale purchases excluding quilts, mattress toppers, mattress protectors, pillows and pillow protectors due to health reasons. Where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to then you can choose between a refund or an e-gift card to the value of 110% of the item(s) you are returning. Please retain your receipt for proof of purchase.
Shipping fees are non-refundable. Our returns policy is not intended to override or limit your statutory rights in any way.
Steps for In-Store Returns
As our stores are temporarily closed, we are not accepting in store returns or exchanges at this time.
Please use the above instructions for free online returns or contact our Customer Service Team on 1300 783 005 Monday to Friday 10am - 5pm to arrange your return.
Returning an Oversized Item
Oversized items cannot be returned via Australia Post or to Adairs stores. Please call our Customer Service team on 1300 783 005 to arrange delivery back to Adairs.
Please keep in mind the following;
- Shipping fees are non-refundable.
- If returning an oversized item online, there may be a fee charged for the cost of delivery back to Adairs.
NOTE: If the item is faulty, it is of course exempt from the above criteria. Please call our Customer Service Team on 1300 783 005 to arrange your return.
Custom Furniture Returns
Due to the individual specifications of each custom piece, we unfortunately do not offer cancellations, returns or exchanges for a change of mind. Should an item be deemed faulty or damaged, we will provide a replacement, exchange or refund. Please note: anticipated lead times are 12 to 14 weeks for any custom order or custom replacement order. Damaged goods returns has to be clear from the start.
