Standard Shipping FAQs
Due to high demand during major sales events, we may experience delays in online order dispatch times. Shipping times will vary depending on your location, please check our delivery timeframes below.
All orders are currently being dispatched from our local distribution centers via our delivery partners. Once your order is shipped, you will receive a shipping confirmation email with your tracking number. Please track your order through our delivery partner websites:
Australia Post: auspost.com.au
Toll Group: tollgroup.com
Shipping times will vary depending on your location, please check our delivery timeframes below.
State | Adairs Processing and Dispatch | Australia Post Shipping Times | Total Delivery Time | Standard Linen Lovers Orders | Standard Orders Over $150 | Standard Orders Under $150 |
---|---|---|---|---|---|---|
VIC, NSW & ACT | Up to 3 - 5 business days | 5 - 9 business days | Up to 14 business days | FREE | FREE | $9.95 |
TAS, SA & QLD | Up to 3 - 5 business days | 7 - 12 business days | Up to 17 business days | FREE | FREE | $9.95 |
WA & NT | Up to 3 - 5 business days | 8 - 14 business days | Up to 19 business days | FREE | FREE | $9.95 |
If your parcel is a standard size, we advise you to go to auspost.com.au, create an account and divert your parcel to a new address.
Should your order be oversized, please contact the customer service team via the contact us form and they’ll be happy to assist you further.
Everyday Free Shipping for Linen Lovers members & Free Shipping for orders over $150 (after discounts) for non-Linen Lovers applies to all standard Australia Post delivered items, Australia-wide. Excludes oversized items (most furniture and some oversized homewares) and gift cards.
Not a Linen Lover? Join here.
Standard Post Items are items that can be sent by Australia Post’s Standard delivery that do not contain any ‘Oversized Items’.
We use a third party logistics partner for all oversized items. They are advising that they are delivering as per their standard delivery times.
Please note that new contactless delivery measures have been put in place by our delivery partners.
We’re currently experiencing order delays due to high demand during major sales events. As a result, some orders may take up to four weeks to dispatch.
Once you place your order for an Oversized Item on our website, you'll receive an Order Confirmation email from us confirming your order details, usually within an hour.
Once your order has been dispatched, our delivery partner will be in contact to arrange delivery of your order.
State | Processing Time at Warehouse | Delivery Time from Dispatch | Total Time from Placing Order |
---|---|---|---|
VIC, NSW & ACT | Up to 4 weeks | 9 - 10 business days | Up to 6 weeks |
TAS, SA & QLD | Up to 4 weeks | 11 - 15 business days | Up to 7 weeks |
WA & NT | Up to 4 weeks | 14 - 20 business days | Up to 8 weeks |
Note, if your order contains both oversized items and standard delivery items, your standard delivery items will be dispatched separately via Australia Post.
You will receive an email with your tracking number as soon as your items have been dispatched.
All Customer Collections from our delivery partner remain open except for Knox depot for pick up.
If you have an order ready for collection, or have selected this delivery option, we will contact you to arrange a re-direction to an alternative agreed delivery.
Your item/s will still be delivered during the agreed timeframe, however with new contactless delivery measures in place by our delivery partner, there will be some changes:
2 Man Delivery/ 2 Man Delivery Heavy
All items will be delivered through the “first point of egress” and no longer to room of choice (This is the first space within your home that you can close off to the public eg: Entry Hall, Garage, Patio).
We will not be offering assembly or unpacking services at this time.
You will not be required to sign for proof of delivery to maintain social distancing and hygiene rules. Instead, drivers will photograph your item delivery in place to indicate a completed delivery.
If your items are not be able to be delivered through first point of egress, then you can provide an authority to leave in a safe, weather-protected location. Please know that no items can be left at your delivery location without your prior consent.
1 Man Home Delivery
You will not be required to sign for proof of delivery to maintain social distancing and hygiene rules. Instead, drivers will photograph your item delivery in place to indicate a completed delivery.
If your items are not be able to be delivered through first point of egress, then you can provide an authority to leave in a safe, weather-protected location. Please know that no items can be left at your delivery location without your prior consent.
The standard rate for oversized delivery items varies from $20 - $80 depending on the item and quantity of items in your order. Delivery fees are calculated at checkout. Free shipping promotions do not apply to oversized delivery items which include most furniture, some rugs and larger homewares pieces.
If your order is not in progress at the warehouse or has not been dispatched, we can organise a refund for you. Please note, if your refund is processed over the weekend, it will be processed from Monday and can take a few days to come back into your nominated account.
However, if your order has been dispatched, we can only refund you after the order has been delivered. We are very sorry for the inconvenience this may cause you. Please send us a message via our contact us form.
Returns FAQs
We hope you love your new purchase, but on the off chance that you don’t, here’s what you need to know. We've now extended our returns policy, so if you’ve changed your mind, unwashed or unused items in their original packaging may be refunded within:
To successfully return an item(s) via our online store please:
Please keep in mind the following;
Most items purchased from www.adairs.com.au can be returned to any Adairs, Adairs Kids or Urban Home Republic store with a copy of your web order confirmation email.
To successfully return an item(s) in-store please:
Please keep in mind the following;
Please allow a minimum of 10 business days for returns refunds to be processed. You will be notified by email once your refund has been processed.
Currently we are unable to facilitate exchanges via our online store. If you wish to exchange your purchase, you will be refunded for the product and be required to repurchase.
If you would like to return via our online store, here’s what you need to do:
Alternatively, exchanges can be processed in-store. Visit our Store Locator to find out more.
This applies to all purchases, including sale purchases excluding quilts, mattress toppers, mattress protectors, pillows and pillow protectors due to health reasons. Where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to then you can choose between a refund or an e-gift card. Please retain your receipt for proof of purchase.
Shipping fees are non-refundable. Our returns policy is not intended to override or limit your statutory rights in any way.
No, you do not. Returns of standard Australia Post items are free of charge.
Please keep in mind the following;
Oversized items cannot be returned via Australia Post or to Adairs stores.
Please call our Customer Service team on 1300 783 005 to arrange delivery back to Adairs.
Please keep in mind the following;