Returns

You can return or exchange most items purchased in-store or online at any Adairs, Adairs Kids or Urban Home Republic store free of charge (excluded items listed below).

If you purchased from a store we ask that you present your receipt, and for online purchases you will need to present your web confirmation email including the payment method. Refunds will be issued to the payment method reflected in purchase.  

Please check that you meet our Returns Conditions, then follow these steps: 

Step 1: Take your items to your closest store along with your proof of purchase. If you purchased your item/s from a store we ask that you present your original receipt. For online purchases you will need to present your web confirmation email including the payment method.  

Step 2: A team member will be happy to assess the items and determine whether a refund or exchange will be offered in accordance with our Returns Policy.   

Please keep the following in mind: 

• Quilts, mattress toppers, mattress protectors, pillows and pillow protectors are unfortunately not eligible for returns due to health regulations.
• If you wish to return silk scrunchies, eye masks, or face masks, please ensure they are in their original packaging with tags attached. We are unable to offer a refund or exchange if these items have been opened or used.
• Larger furniture items cannot be returned to all stores. If you are returning a furniture item, please call our Customer Service team on 1300 783 005 Monday to Friday 10am to 5pm to double check.
• Refunds will be processed via the same payment method or credit card used for the original purchase. The cardholder must be present to process this return.
• Stores are unable to process exchanges in one transaction where the original payment method was Afterpay Online. The item will need to be refunded, and a new transaction will be created for the new item.
• Shipping fees are non-refundable.
• Our Returns Policy is not intended to override or limit your statutory rights in any way. 

We offer free and easy returns for most products purchased online (excluded items listed below).

To lodge your return, please check that you meet our Return Conditions, then follow these steps: 

Step 1: Complete the online form found at https://return.auspost.com.au/ADAIRS 

Step 2: Print the label and attach it to your parcel or visit an Australia Post outlet with the QR code provided upon completion of the online form.

Step 3: Lodge your parcel at an Australia Post outlet. Tracking information will be supplied to you by Australia Post. 

Please keep in mind the following: 

• Quilts, mattress toppers, mattress protectors, pillows and pillow protectors are unfortunately not eligible for returns due to health regulations.
• If you wish to return silk scrunchies, eye masks, or face masks, please ensure they are in their original packaging with tags attached. We are unable to offer a refund or exchange if these items have been opened or used.
• Larger furniture items cannot be returned via Australia Post. If you are returning a furniture item, please call our Customer Service team on 1300 783 005 Monday to Friday 10am to 5pm to double check.
• Refunds will be processed via the same payment method or credit card used for the original purchase. 
• Shipping fees are non-refundable.
• Our Returns Policy is not intended to override or limit your statutory rights in any way.

Thanks for shopping with Adairs – we hope you love your new purchase. However if something is not quite right, making a free return is easy. 

Before returning your item/s, please take the time to check that you meet the following conditions:  

• In-store purchases: you have 60 days from the date of purchase to return your item/s. Linen Lovers member have 90 days from the date of purchase to return your item/s. 
• Online purchases: you have 60 days from the time you receive your order to return your item/s. Linen Lovers members have 90 days from the time you receive your order to return your item/s.
• Item/s must be unused, unwashed and in their original packaging. 
• Due to health reasons, we cannot offer returns or refunds on our duvets/quilts, mattress toppers, mattress protectors, pillows and pillow protectors. 
• We are unable to offer a refund or exchange of opened or used silk scrunchies, eye masks or face masks. If you wish to return these items, they must be unopened and in their original packaging.   
• Larger furniture items cannot be returned via Australia Post or our stores. Please call our Customer Service team on 1300 783 005 during business hours to arrange a collection.
• Shipping fees are non-refundable.  
• Your refund will be processed via the same payment method or card used for the original purchase. 
• If your item/s are deemed faulty, the above criteria does not apply. 
• Our Returns Policy is not intended to override or limit your statutory rights in any way.   

Please allow a minimum of 10 business days for the funds from a return to be processed. You will be notified by email once your refund has been processed.  

We are unable to facilitate exchanges via our online store. If you wish to exchange your purchase, you will be refunded for the item/s and required to repurchase the alternate item/s.  

If you would like to return via our online store, here’s what you need to do:

Step 1: Place a new order to purchase the new / correct product online.

 

Step 2: Post the incorrect item back with your proof of purchase, and include a note advising that you would like a refund.

 

Step 3: You'll receive the new order shortly. Once Adairs have received the return, you'll be refunded.  

 

Alternatively, exchanges can be processed in-store. Visit our Store Finder to find out more.

No. You can return your item/s free of charge providing they were delivered via standard Australia Post. Prior to posting your return, please check that the item meets our Return Conditions.  

Oversized items cannot be returned via Australia Post or to Adairs stores. Please keep in mind if you're returning an oversized item online there will be a 30% fee charged for the cost of delivery back to Adairs. This fee is incurred due to the costs of admin, freight transport and pick up through the collections and returns process. This fee will be taken out of the final refund provided.

Please call our Customer Service team on 1300 783 005 to arrange delivery back to Adairs. If you require further assistance, please refer to our Contact Us page for more options.