You can return or exchange most items purchased in-store or online at any Adairs, Adairs Kids or Urban Home Republic store free of charge (excluded items listed below).
If you purchased from a store we ask that you present your receipt, and for online purchases you will need to present your web confirmation email including the payment method. Refunds will be issued to the payment method reflected in purchase.
Please check that you meet our Returns Conditions, then follow these steps:
Step 1: Take your items to your closest store along with your proof of purchase. If you purchased your item/s from a store we ask that you present your original receipt. For online purchases you will need to present your web confirmation email including the payment method.
Step 2: A team member will be happy to assess the items and determine whether a refund or exchange will be offered in accordance with our Returns Policy.
Please keep the following in mind:
We offer free and easy returns for most products purchased online (excluded items listed below).
To lodge your return, please check that you meet our Return Conditions, then follow these steps:
Step 1: Complete the online form found at https://return.auspost.com.au/ADAIRS
Step 2: Print the label and attach it to your parcel or visit an Australia Post outlet with the QR code provided upon completion of the online form.
Step 3: Lodge your parcel at an Australia Post outlet. Tracking information will be supplied to you by Australia Post.
Please keep in mind the following:
Thanks for shopping with Adairs – we hope you love your new purchase. However if something is not quite right, making a free return is easy.
Before returning your item/s, please take the time to check that you meet the following conditions:
Please allow a minimum of 10 business days for the funds from a return to be processed. You will be notified by email once your refund has been processed.
We are unable to facilitate exchanges via our online store. If you wish to exchange your purchase, you will be refunded for the item/s and required to repurchase the alternate item/s.
If you would like to return via our online store, here’s what you need to do:
Step 1: Place a new order to purchase the new / correct product online.Step 2: Post the incorrect item back with your proof of purchase, and include a note advising that you would like a refund.Step 3: You'll receive the new order shortly. Once Adairs have received the return, you'll be refunded.
Alternatively, exchanges can be processed in-store. Visit our Store Finder to find out more.
Oversized items cannot be returned via Australia Post or to Adairs stores. Please keep in mind that shipping fees are non-refundable, and if you’re returning an oversized item online there will be a fee charged for the cost of delivery back to Adairs.