Help Centre

We've summarized below the most popular questions and answers. We're updating this daily to ensure you've got the most up to date information.

Please see below for key FAQs or updates that might help you.

Last Updated: Thursday 21st October

We are experiencing delays in our delivery network due to COVID-19 and the extended lockdowns in Victoria. As a result, some orders are significantly delayed.

Delivering your orders remains our highest priority, and we sincerely apologise for any delay you may be experiencing.

Please note, if your order has been impacted by a delay, our team will be in contact with an update on the status of your order within the next 5 business days.

Our Customer Service team is working as quickly as possible to support a higher volume of enquiries.

If you have already submitted an enquiry, please be assured we will respond as quickly as possible.

If you have a new enquiry, please be advised that we are experiencing long phone wait times.

Once again, we sincerely apologise for any delays you may be experiencing, and we thank you for your patience.

COVID-19 UPDATE: Our stores and more information. We are open online 24/7. Find Out More.

AUSTRALIA POST TRACKING

SHIPPING FAQs

AUSTRALIA POST TRACKING

SHIPPING FAQs

POPULAR FAQs

RETURNS

LINEN LOVERS MEMBERSHIP

STORES

STOCK AVAILABILITY

ORDER & ACCOUNTS

Can't find what you're looking for?

Shipping

We are experiencing delays in our delivery network due to COVID-19. As a result, some orders are significantly delayed.

Standard Shipping FAQs

Where is my order?

All orders are dispatched from our local distribution centers via our delivery partners. Once your order is shipped, you will receive a shipping confirmation email with your tracking number. Please track your order through our delivery partner websites:

Australia Post: auspost.com.au

How long will delivery of my Standard Post Item take?

We are experiencing delays in our delivery network due to COVID-19. As a result, some orders are significantly delayed.

We are working with Australia Post to deliver all orders as quickly and safely as possible and will keep you informed about your order via email.

Our facilities are also impacted by limited capacity due to current Covid restrictions. We sincerely apologise for any inconvenience and thank you for your patience and support.

How do I divert my parcel to a new address?

If your parcel is a standard size, we advise you to go to auspost.com.au, create an account and divert your parcel to a new address.

Should your order be oversized, please contact the customer service team on 1300 783 005 and we will be happy to assist you further.

What is the free delivery offer?

Everyday Free Shipping for Linen Lovers members & Free Shipping for orders over $150 (after discounts) for non-Linen Lovers applies to all standard Australia Post delivered items, Australia-wide. Excludes oversized items (most furniture and some oversized homewares) and gift cards.

Not a Linen Lover? Join here.

Do I need to be home for my delivery?

Standard Post Items that are dispatched by Australia Post require you to be home for delivery. We are unable to leave your goods unattended and also we are unable to deliver to PO Boxes.

Oversized Shipping FAQs

We use a third party for delivery of all oversized items.

Oversized items are items that cannot be delivered by standard Australia Post services, due to size or weight. Items include most furniture, some rugs & larger homewares pieces.
Not sure if an item you are viewing is classified oversized? You can identify on the product page if the item is oversized under ‘Product Information’, ‘Delivery Type’.

How long will delivery of my Oversized Item take?

Once you place your order for an Oversized Item on our website, you'll receive an Order Confirmation email from us.

Once your order has been dispatched, our delivery partner will be in contact to arrange delivery of your order.

Oversized Item delivery times
State	Processing Time at Warehouse	Delivery Time from Dispatch	Total Time from Placing Order
VIC, NSW & ACT	Up to 4 business days	9 - 10 business days	13 – 14 business days
TAS, SA & QLD	Up to 4 business days	11 - 15 business days	15 – 19 business days
WA & NT	Up to 4 business days	14 - 20 business days	18 – 24 business days

Note, if your order contains both oversized items and standard delivery items, your standard delivery items will be dispatched separately via Australia Post.

During major Linen Lover events and sales, online orders may take slightly longer to dispatch due to high order volumes. We will always endeavour to ship your items as soon as possible.

I have ordered a pick-up oversized item, when can I pick it up?

If you have an order ready for collection, or have selected this delivery option, our delivery partner will contact you to arrange collection.

Oversize Home Delivery

The standard rate for oversized delivery items varies from $20 - $80 depending on the item and quantity of items in your order. Delivery fees are calculated at checkout. Free shipping promotions do not apply to oversized delivery items which include most furniture, some rugs and larger homewares pieces.

I don’t want it anymore, can I cancel it?

If your order is not in progress at the warehouse or has not been dispatched, we can organise a refund for you. Please note, it can take a few days to come back into your nominated account.

However, if your order has been dispatched, we can only refund you after the order has been delivered. We are very sorry for the inconvenience this may cause you.

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Returns

Can I return my online purchase for a refund?

Thanks for shopping with Adairs – we hope you love your new purchase. However if something is not quite right, making a free return is easy. Here’s how:

Before lodging your return, please keep the following in mind:

You have 60 days from the time you receive your order to return your item/s. Linen Lovers have 90 days from the time you receive your order.
Please make sure your item/s are unused, unwashed and in the original packaging.
Due to health reasons, we cannot offer returns or refunds on our duvets/quilts, mattress toppers, mattress protectors, pillows and pillow protectors.
Larger furniture items cannot be returned via Australia Post. Please call our Customer Service team on 1300 783 005 to arrange a collection.
Your refund will be processed via the same payment method or card used for the original purchase.
If your item is deemed faulty, the above criteria does not apply

*Quilts, mattress toppers, mattress protectors, pillows and pillow protectors are unfortunately not eligible for returns due to health regulations.

How do I return my online purchase?

To successfully return an item(s) via our online store please:

Step 1: Complete the online form found at https://return.auspost.com.au/ADAIRS OR or click here.
Step 2: Print and attach the label to your parcel OR take the QR code (provided after completing the online return form) with you when lodging your parcel.
Step 3: Drop your parcel at any Australia Post outlet. Hold onto your proof of postage - this will have your tracking details.

Please keep in mind the following;

Quilts, mattress toppers, mattress protectors, pillows and pillow protectors are unfortunately not eligible for returns due to health regulations.
If you wish to return our silk scrunchies, eye masks, or face masks, please ensure they are in their original packaging with tags attached. We are unable to offer a refund or exchange if these items have been opened or used.
Larger furniture items cannot be returned via Australia Post. If you are returning a furniture item, please call our Customer Service Team on 1300 783 005 Monday to Friday 10am to 5pm to double check.
Refunds will be processed via the same payment method/card used for the original purchase
Shipping fees are non-refundable.
Our returns policy is not intended to override or limit your statutory rights in any way.

How do I return my online purchase to an Adairs store?

Most items purchased from www.adairs.com.au can be returned to any Adairs, Adairs Kids or Urban Home Republic store with a copy of your web order confirmation email.

To successfully return an item(s) in-store please:

Step 1: Take your items into your closest Adairs, Adairs Kids or Urban Home Republic store with a copy of your web order confirmation email (either printed or on your smart phone).
Step 2: Our friendly in-store team will process your return subject to our terms and conditions.

Please keep in mind the following;

Quilts, mattress toppers, mattress protectors, pillows and pillow protectors are unfortunately not eligible for returns due to health regulations.
If you wish to return our silk scrunchies, eye masks, or face masks, please ensure they are in their original packaging with tags attached. We are unable to offer a refund or exchange if these items have been opened or used.
Larger items cannot be returned to all stores. If you are returning an oversized item, please call our Customer Service Team on 1300 783 005 Monday to Friday 10am to 5pm to double check.
Refunds will be processed via the same payment method/card used for the original purchase.
Shipping fees are non-refundable.
Our returns policy is not intended to override or limit your statutory rights in any way

How long will it take for my refund to be processed?

Please allow a minimum of 10 business days for returns refunds to be processed. You will be notified by email once your refund has been processed.

Can I return my standard post online order and exchange it for another item?

We are unable to facilitate exchanges via our online store. If you wish to exchange your purchase, you will be refunded for the product and be required to repurchase.

If you would like to return via our online store, here’s what you need to do:

Step 1: Place a new order to purchase the new / correct product online.
Step 2: Post the incorrect item back with your proof of purchase, and include a note advising that you would like a refund.
Step 3: You'll receive the new order shortly. Once Adairs have received the return, you'll be refunded.

Alternatively, exchanges can be processed in-store. Visit our Store Locator to find out more.

Do I have to pay to return my online purchase?

No, you do not. Returns of standard Australia Post items are free of charge.

Please keep in mind the following;

Quilts, mattress toppers, mattress protectors, pillows and pillow protectors are unfortunately not eligible for returns due to health regulations.
If you wish to return our silk scrunchies, eye masks, or face masks, please ensure they are in their original packaging with tags attached. We are unable to offer a refund or exchange if these items have been opened or used.
Larger furniture items cannot be returned via Australia Post. If you are returning a furniture item, please call our Customer Service Team on 1300 783 005 Monday to Friday 10am to 5pm to double check.
Shipping fees are non-refundable.

Can I return an oversized item?

Oversized items cannot be returned via Australia Post.

Please call our Customer Service team on 1300 783 005 to arrange delivery back to Adairs.

Please keep in mind the following;

Shipping fees are non-refundable.
If returning an oversized item online, there will be a fee charged for the cost of delivery back to Adairs.

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Linen Lovers Membership

I can’t remember my Linen Lovers member number. How do I find it?

You can find your member number on the reverse of your physical card. It can also be found at the top and in the member details section of every promotional email you receive from us.

You can also request your number via our Linen Lovers member number request form here. Note. In some rare instances we may not be able to find you in our database, therefore please send us a message via our contact us form.

How do I join the Linen Lovers program?

Joining is easy. Simply add membership as a product to your cart. You can do so by selecting the ‘ADD MEMBERSHIP TO CART’ button on our Linen Lovers Page or add membership at checkout to purchase and apply member discount. In-store simply ask our team and they will happily issue you a membership with card.

Is there a joining fee?

There is a $19.95 membership fee. However, on joining you will receive a $20 Welcome reward for purchase over $50. Plus, members save well beyond the joining fee with their exclusive member discounts and benefits.

Does the membership expire?

The membership expires 2 years after joining.

Where can I use my Linen Lovers membership?

Enjoy your exclusive member benefits online at adairs.com.au and at any of our Adairs, Adairs Kids, Urban Home Republic and Outlet stores. Visit our Store Locator to find out more.

How do I know when my membership expires?

Your membership expires 2 years from the date of joining. Your membership expiry date appears at the top and in the member details section of every promotional email you receive from us.

If you subscribe to emails and we have an accurate email address for you, you will receive reminder emails letting you know your membership is due to expire soon and date of expiry.

I purchased my Linen Lovers membership online. How do I find my membership number? Will I receive a physical membership card?

You are issued a temporary member number that you will find in your order confirmation email. When you are issued a permanent member number, we will send you an email informing you of your permanent number. At this point, a physical card will be on its way to you within your online order.

You can also find your member number at the top and in the member details section of the promotional emails you receive from us.

When will I receive my $20 welcome or renewal reward?

You should receive your $20 reward via email within 48 hours of joining the program. Rewards valid for 30 days with purchase over $50.

Please do check your junk or promotional email folder in case your email providers filter has moved the email directly into either of these folders. You may not receive the email if the email address was entered inaccurately or you are not subscribed to emails. Please contact our Customer Support team for assistance on 1300 783 005 (free call Australia) or send us a message via our contact us form.

How do I redeem my Linen Lovers $20 reward online?

Enter your Linen Lovers member number at checkout and then enter the reward promotional code to apply discount.

Does free standard shipping apply online only?

No, this applies to in-store and online purchases delivered via Australia Post. This excludes oversized items such as furniture.

How do I change my personal details?

If you have created an online account and added your Linen Lovers member number in Accounts, this links your membership to your online account. You can then make changes to your personal details here.

Alternatively, please contact our Customer Support team via our contact us form here.

What’s the difference between being a Linen Lovers member and being an Adairs News subscriber?

Subscribing to Adairs promotional news means you will hear about our latest sales, style advice and new arrivals.

Linen Lovers members not only receive Adairs promotional news, they receive a host of wonderful exclusive benefits during the two-year paid membership. See all of the exclusive member benefits here.

If I’m a Linen Lovers member, do I need to create an online account for my member discount and free standard shipping to apply online?

You do not need to create an online account to use your member discount online, however for quicker future checkout and to view your order history, we do recommend you create an online account.

Adding your Linen Lovers number to the Account section of your online account will link your membership to your online account. This means you won’t need to enter your Linen Lovers number each time you purchase, your member discount and free standard shipping will be applied automatically.

I lost my Linen Lovers member card; how do I arrange a replacement card?

Rather than issue you a replacement card, you can simply enter your current member number online to apply discount and receive free standard shipping.

To find your member number, you can make the request via our Linen Lovers member number request form here. Or alternatively you can find it at the top and in the member details section of every promotional email you receive from us.

In-store, if you do not have your membership card, if you provide your mobile number and email address our team are able to find you in the system and apply your member discount.

Does my member discount apply to the purchase of gift cards?

The Linen Lovers member discount does not apply to the purchase of gift cards and bonus offers.

Am I able to use my Linen Lovers $20 welcome or renewal reward with another promotional offer such as the $10 subscriber welcome voucher?

You can only apply one reward or offer to a purchase. The reward terms and conditions states not in conjunction with any other offer, therefore only one promotional code can be applied.

My Linen Lover membership number does not work when I enter it at checkout?

If you receive an error message when entering your Linen Lover membership number at checkout, it could be for one of the following reasons:

The Linen Lover number that you have entered is incorrect – please contact our Customer Service Team on 1300 783 005 (free call Australia) or send us a message via our contact us form who will be able to look-up your membership number using your email address, and provide you with the correct Linen Lover membership number.
Your Linen Lover membership has expired and needs to be renewed - you can renew your membership at our Linen Lovers page here. Alternatively, you can purchase a new membership for $19.95 by adding to your cart on the checkout page.

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Stores

Please note: In line with the recent Government announcements, selected stores are temporarily closed until further notice. Call & Collect and Call & Same Day Delivery services are still available at most stores. Click here for more information or find your nearest store here.

What are Adairs doing for the health and safety of customers and team members in store?

Rest assured, our number one priority remains the health and safety of you and our team. We thank you for your support in adhering to a few simple safety guidelines when you visit us in-store:

Sanitise your hands as you enter our store at our sanitiser station
Maintain a minimum of 1.5m social distance from others
Cashless payment is preferred
We kindly ask you to pack your items if you are bringing your own shopping bag
Please stay at home if you feel unwell
For our Regional VIC stores that have reopened, all stores require mandatory check-ins upon entry to adhere to government guidelines.

Can I place an order via phone with an Adairs, Adairs Kids or Urban Home Republic Store?

You are able to place a Call & Collect order for your convenience. Simply contact your local store with your product selection, and our friendly team will put aside your order for you. Payment will be made upon collecting your order in-store.

Please note that our South Australian stores are temporarily closed until further notice. We are still here for you to shop online 24/7.

Please check our Store Locator pages to find out what stores near you are now open.

Can I have a product transferred to my local store from another store?

Unfortunately, we have temporarily paused our store to store transfers due to COVID-19, however there are still so many ways to shop.

If you wish to minimise your time spent in store, you are welcome to place a Call & Collect order for your convenience. Simply contact your local store with your product selection, and our friendly team will put aside your order for you. Payment will be made upon collecting your order in-store.

If you cannot find what you are looking for in-store, you can take advantage of our Store-to-Door transfers. Whilst in-store, our friendly team can place an order for you online and have it delivered straight to your door.

You are also able to shop our full range online 24/7.

Can I return my online purchase to an Adairs store?

Most items purchased from www.adairs.com.au can be returned to any Adairs, Adairs Kids or Urban Home Republic store with a copy of your web order confirmation email. However, our South Australian stores are temporarily closed until further notice. We are still here for you to shop online 24/7

To successfully return an item(s) in-store please:

Step 1: Take your items into your closest Adairs, Adairs Kids or Urban Home Republic store with a copy of your web order confirmation email (either printed or on your smart phone).
Step 2: Our friendly in-store team will process your return subject to our terms and conditions.

Please keep in mind the following;

Quilts, mattress toppers, mattress protectors, pillows and pillow protectors are unfortunately not eligible for returns due to health regulations.
Larger furniture items cannot be returned to all stores. If you are returning a furniture item, please call our Customer Service Team on 1300 783 005 Monday to Friday 10am to 5pm to double check.
Refunds will be processed via the same payment method/card used for the original purchase.
Stores are unable to process exchanges in one transaction where the original payment method was Afterpay Online. The item will need to be refunded, and a new transaction will be created for the new item.
Shipping fees are non-refundable.
Our returns policy is not intended to override or limit your statutory rights in any way.

We continue to make the health and safety of you and our teams our number one priority. We thank you for your support in adhering to a few simple safety guidelines when you visit us in-store:

Please wear a face covering or mask
Sanitise your hands as you enter our store at our sanitiser station
Maintain a safe distance for others
Cashless payment is preferred
We kindly ask you to pack your items if you are bringing your own shopping bag
If you are feeling unwell, please stay at home and enjoy shopping online with us 24/7

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Stock Availability

How do I know if a product is in stock online?

If a size is no longer available online it will be marked as “Out of stock online” on the product page. If the size is not marked as “Out of stock online” then it is still available to purchase online. Simply select your size and click the “Add To Cart” button from the product page.

Why do you have out of stock online items on your website?

Sometimes due to high demand, we may sell out of an item online before we sell out in-store. If there is still stock available in-store, we will keep this item available on our website so you can check if the item is available at your local store.

How do I find a specific out of stock online item on your website?

If you cannot find a specific out of stock online item whilst browsing our website, you may need to search the product name or product code (if provided by your local store) using our search bar at the top of the website.

How can I check if an item is available at my local store?

Once you find an item you love, simply click the “Find In Store” button from the product page. You can use Find In Store to see stock availability in the stores nearest to the postcode you've entered. You can also see store information including the address, how far away the store is, phone number, email contact and opening hours. See Find In Store FAQs.

How do I know if an item is coming back into stock?

If an item is marked as “Out of stock online” there may still be stock available in-store. We recommend you use Find In Store to check if the item is available at a store near you. There is a possibility the item may also be coming back in stock online. If the item is no longer available at a store near you, you can send us a message via our contact us page.

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Order & Account Issues

Can I cancel or make changes to my order?

We aim to pack and despatch orders to you as quickly as possible. Therefore, orders cannot be changed or cancelled after you click ‘Process order’.

If you have ordered the wrong product or size, or want to change an item in your order, please see our Returns & Exchange process at here.

Can I place an order via phone with an Adairs, Adairs Kids or Urban Home Republic Store?

As some store trading hours have temporarily changed, please visit our Store Locator to find your nearest store and latest trading hours.

My promo code doesn’t work when I enter it at checkout

If you receive an error message when entering a promo code, please check if the following applies to you:

You have already used the code.Our promo codes can only be used once, so if you have previously used the code, it won’t be able to be applied again.
The items aren’t eligible.Please check the terms and conditions of the promo code to ensure that the items in your cart aren’t excluded from the offer, and that minimum spend requirements have been met.
The code has been entered incorrectly. Ensure the code has been entered exactly as written and try again.
The code has expired. Check the expiry date of the code, as some codes run for a limited time, or expire after a set period of time.

If you have checked all of the above, and are still having issues with the code, please us a message via our contact us form.

My gift card doesn’t work when I enter it at checkout

Please check that your gift card has not expired - gift cards are valid for use for 3 years from the date of issue (or as otherwise extended by us). It is up to you to use the card’s full value before the expiry date. Any unused balance will not be refunded or credited when the card expires.

Why have I received an error message at checkout saying that my item is now unavailable?

Any items you add to your cart will be available for anyone to purchase until you have checked out, paid and your order has been confirmed. During busy periods, it is possible for items to sell out while you are shopping. If you receive an error stating that you cannot checkout due to an item being unavailable, you will need to remove this item from your cart to complete your order.

I can’t log in to my Adairs account. How do I resolve?

If you can't remember your password, just click the Forgotten Password link on the Login Page, which is located on the Join/Login link at the top of the website. You’ll then be sent a link to enable you to reset your password.

Note, it is possible to receive our emails and place orders without creating an account. If you have tried to login but your email isn’t recognised in our system, this may be because you do not yet have an online account with Adairs. Please try creating a new account.

Please note, purchasing a Linen Lover membership will not automatically provide you with an online account – if you would like to create an online account, please go to our website to do so here.

Why have I received an SMS from Adairs?

So you don’t miss hearing about our exclusive shopping events, feedback, and major sales, we’ll send you an SMS to let you know. When you joined the Linen Lovers program, as part of the terms and conditions you opted into promotional SMS marketing. See Linen Lovers terms and conditions here. To opt out, simply text STOP to the mobile number provided in the SMS we sent you or call us on 1300 783 005.

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Wishlist

What is a Wishlist?

A Wishlist is where you can save favourite items so you can easily find and shop them later.

How do I add an item to my Wishlist?

Once you find an item you love, simply select your size and click the “Wishlist” button from the product page.

Do I need to log in or create an account to add an item to my Wishlist?

You are now able to create a Wishlist without logging in or creating an account. You can easily share and shop from your Wishlist without logging in, however we still recommend you log in or create an account to save your Wishlist for later and sync across all devices.

How do I find my Wishlist?

It is now super easy to find your saved items. To view your Wishlist, click the heart icon at the top of the screen.

How do I share my Wishlist?

You can now share your Wishlist with your family and friends. Start by clicking “Share” on the Wishlist page and then simply copy and paste your unique URL.

Can I take my Wishlist into my local store?

Yes, our friendly in-store team can help your find your favourite items using each product code located on your Wishlist. We recommend you take your Wishlist in-store on your phone or print a copy from your desktop.

Can I add an out of stock online item to my Wishlist?

No, unfortunately you cannot add an out of stock online item to your Wishlist. However, if one of your favourite items that was previously saved sells out online, we will make sure to keep it in your Wishlist so you can find in store.

Can I add multiple quantities of the same item to my Wishlist?

Whilst you can add multiple sizes of the same product to your Wishlist, you cannot add multiple quantities of the same size. If you wish to purchase multiple quantities of the same size, we recommend you save the item to your Wishlist and when you are ready to purchase, simply move the item to your cart and update the quantity in cart.

If I add an item to my cart, will it be removed from my Wishlist?

If you add any of your Wishlist items to your Cart, these will not be immediately removed from your Wishlist. However, once your complete your purchase the item will be removed from your Wishlist.

If I add an item to my Wishlist, am I reserving the stock to purchase later?

No, unfortunately you cannot reserve online items. We recommend you save your favourite items to your Wishlist so they are easier to find and shop later but do note that stock will not be allocated until you checkout.

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Shop The Look

What is Shop The Look?

Shop The Look is our new online feature that makes it even easier to bring our styled rooms to life. Shop The Look allows you to easily identify and shop all items featured in a styled image.

How do I use Shop The Look?

Whilst browsing our products online, simply look out for our new “Shop This Look” button. This button will be positioned at the bottom of the styled image on the Product Page. Clicking this button will open the Shop The Look pop up where you can easily browse and shop the available items featured in the styled image.

What if a featured item is not available in Shop The Look?

If there is a featured item you cannot find in the Shop The Look pop up, this may mean the item is currently out of stock online. Once the item is in stock, it will become available in the Shop The Look pop up. If you are unsure, please contact our Customer Support team for assistance on 1300 783 005 (free call Australia) or send us a message via our contact us form.

Why can’t I select the size I want?

If the size you want is greyed out with a strikethrough, this means it is unfortunately out of stock online. There is a possibility the size you want may be coming back in stock or is still available in store. We suggest contacting our Customer Support team on 1300 783 005 (free call Australia) or send us a message via our contact us form to see if the item is available or when it will be back in stock.

Do all styled images have this Shop The Look Feature?

Not all online products will have the Shop The Look feature available. Keep an eye out for the “Shop This Look” button on our beautifully styled Quilt Covers, popular Furniture Collections and Kids Ranges.

How can I see more information about a product featured in Shop The Look?

You can easily browse through all images for each product featured in Shop The Look. However, if you wish to view more information about a particular product, simply copy and paste the product name into our search bar and click through on that item to read more.

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Find in Store

What is "Find in Store"?

Provides the ability to see stock availability in the stores nearest to the postcode you've entered. You can also see store information including the address, how far away the store is, phone number, email contact and opening hours.

What do the different availability levels mean?

Available: Product is available and in stock!

Out of stock: Sadly, there is no stock of your product in that store.

Low stock: There is very limited stock.

What can I do if the stock is showing "Available" or "Low Stock"?

You may call the store during opening hours.

What if an item is showing "Out of Stock" in "Find in Store" feature?

If there is stock showing online but not in store, we would encourage you to simply buy the item online instead.

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Gift Cards

What type of gift cards can I buy?

Our Australian customers can purchase both Physical and e-Gift Cards. Please note that conditions and exclusions apply, please refer to the Adairs Gift Card Terms of Use for details.

New Zealand customers can purchase Physical Gift Cards at Adairs stores.

What is the difference between an eGift card and a Physical gift card?

Physical gift cards are currently only available for purchase in-store. They can be redeemed at any Adairs, Adairs Kids and Home Republic retail stores in Australia and online at www.adairs.com.au. e-Gift cards are sent directly to the recipients’ email address nominated by you and include a pin number for redemption.

e-Gift cards can be redeemed at any Adairs, Adairs Kids and Home Republic retail stores in Australia and online at www.adairs.com.au. They can be printed or scanned from a mobile device for in-store redemption.

At this point in time, New Zealand customers are unable to purchase or redeem e-Gift cards but physical gift cards are available for purchase in-store.

How many e-Gift cards can I purchase?

You can purchase up to 10 e-Gift cards online at a time. However, the total combined value of the gift cards cannot exceed $1000.

What amount can I load onto my e-Gift card(s)?

You can choose the value from as little as $20 for each eGift card in your online order. The total maximum combined value of all eGift cards is $1,000.

How can I order a Physical gift card and will it be sent to me?

Physical gift cards can only be purchased and picked up from a retail store. They are unable to be purchased online and/or delivered to you.

What happens if I’ve entered the wrong email address when purchasing an e-Gift card?

Please be careful when entering in the recipient’s email address!

When purchasing e-Gift cards online, it is the purchaser’s sole responsibility to ensure this information is correct. If an error is made, we cannot guarantee that your e-Gift card will be delivered to the intended recipient. Any e-Gift cards not delivered or delivered to the wrong email address, due to a purchaser’s error, is unable to be replaced or refunded.

When will I receive my e-Gift card?

e-Gift cards will be emailed once your order has been processed and approved. They are typically received within an hour but can sometimes take longer if they need to be reviewed. Remember to check your email spam or junk folders!

I purchased a gift card in-store. Can I use this to purchase goods online?

Yes, our physical gift cards can be redeemed in-store and online.

What happens if my Gift/e-Gift card is lost, stolen or damaged?

Gift/e-Gift cards must be treated like cash and cannot be replaced or refunded.

Will my Gift/e-Gift card expire?

Adairs gift/e-Gift cards and e-Gift cards are valid for use for 3 years from the date of issue (or as otherwise stated by us) To check when your gift card was issued, you can contact our customer service team via our Contact Us page.

Can I cancel my e-Gift card order?

Once the e-Gift card order is placed, it cannot be cancelled.

This is not intended to override or limit your statutory rights in any way.

What happens if I haven’t used the full value of my Gift/e-Gift card before the expiry date?

Any unused balance is unable to be refunded or credited when the card expires.

Can I top up the value of Gift/e-Gift card?

Gift/e-Gift cards are unable to be reloaded or topped up. But you can purchase a new gift/e-Gift card.

Do I have to use my Gift/e-Gift card all at once?

No, you can use your gift/e-Gift cards partially or in full before the expiry date. If purchase exceeds the available card balance, the card holder will be required to pay the difference with an alternative payment method.

Can I use a Gift/e-Gift card to purchase another Gift/eGift card?

No, gift/e-Gift cards cannot be used to purchase other gift cards or e-Gift cards.

How can I check the balance of my Gift/e-Gift card?

You can check the balance of both your physical and e-Gift cards online here, or you can contact our customer service team via our Contact Us page.

What if my order total is more than my Gift/e-Gift card amount?

If your purchase exceeds the available card balance, you will be required to pay the difference with an alternative payment method.

Can I redeem my Gift/e-Gift cards for cash?

Gift cards/e-Gift cards are not redeemable for cash or payments of credit or retailer accounts.

Can I use my Adairs Gift/e-Gift card in an Adairs Kids store?

Adairs, Adairs Kids, & Urban Home Republic gift cards and e-Gift cards can all be redeemed in any of the afore-mentioned stores. eGift cards can also be redeemed at Adairs.com.au.

Can I choose a Gift/e-Gift card design?

Yes, there are many gift cards designs to choose from! Available both in-store and online.

Can I add a message to the Gift/e-Gift Cards?

Yes, you can create a custom message on e-Gift cards and physical gift cards. For e-Gift cards, your chosen message will be displayed on the e-Gift card emailed to the recipient. For Physical Gift Cards, you can add a handwritten note on the back!