We've summarized below the most popular questions and answers. We're updating this daily to ensure you've got the most up to date information.
Please see below for key FAQs or updates that might help you.
Standard Delivery Update
Australia Post
You will receive a shipping confirmation email once your order is dispatched, and ongoing status updates with Australia Post until it’s delivered.
We will continue to provide you with updates as things improve across all networks.
Oversized Delivery Update - On Time
We use a third party logistics partner for all oversized items.
At this time, all oversized items are being delivered on time or within our mentioned delivery timeframes per state. Please click here to view delivery times.
All standard orders and oversized orders are being dispatched within our standard time frames. However, our third party delivery partner, Australia Post, are experiencing up to an additional 3 day delay in VIC.
We are currently dispatching all orders within 3 business days. For example, if you order on a Friday, we will aim to dispatch your order and hand over to Australia Post by the following Wednesday (3 business days).
However depending on what you’ve ordered, for example if it’s a custom order or we’ve needed to source your product from another distribution centre, your order can take longer to dispatch.
Our third party delivery partner, Australia Post, are experiencing up to an additional 3 day delay in VIC.
Once your order has been shipped, please track your order through our delivery partners websites:
Australia Post: auspost.com.au
Toll Group: tollgroup.com
All orders are currently being dispatched from our local distribution centers via our delivery partners. At this stage, our delivery partners are advising that orders will continue to be delivered and we will be in contact if there is any change to this. Once your order is shipped, you will receive a shipping confirmation email with your tracking number. Please track your order through our delivery partner websites:
Australia Post: auspost.com.au
Toll Group: tollgroup.com
We are currently dispatching all orders within 3 business days after you place your order. For example, if you order on a Friday, we will aim to dispatch your order and hand over to Australia Post by the following Wednesday (3 business days).
Once you place your order for an Standard Item on our website, you'll receive an Order Confirmation email from us confirming your order details, usually within an hour.
| State | Adairs Processing and Dispatch | Australia Post Shipping Times | Total Delivery Time | Standard Linen Lovers Orders | Standard Orders Over $150 | Standard Orders Under $150 |
|---|---|---|---|---|---|---|
| VIC, NSW & ACT | Up to 3 business days | 5 - 7 business days | Up to 10 business days | FREE | FREE | $9.95 |
| TAS, SA & QLD | Up to 3 business days | 7 - 10 business days | Up to 13 business days | FREE | FREE | $9.95 |
| WA & NT | Up to 3 business days | 8 - 12 business days | Up to 15 business days | FREE | FREE | $9.95 |
During major Linen Lover events and sales, online orders may take slightly longer to dispatch due to high order volumes. We will always endeavour to ship your items as soon as possible.
If your parcel is a standard size, we advise you to go to auspost.com.au, create an account and divert your parcel to a new address.
Should your order be oversized, please contact the customer service team on 1300 783 005 and they’ll be happy to assist you further.
Everyday Free Shipping for Linen Lovers members & Free Shipping for orders over $150 (after discounts) for non-Linen Lovers applies to all standard Australia Post delivered items, Australia-wide. Excludes oversized items (most furniture and some oversized homewares) and gift cards.
Not a Linen Lover? Join here.
Standard Post Items are items that can be sent by Australia Post’s Standard delivery that do not contain any ‘Oversized Items’.
We use a third party logistics partner for all oversized items. They are advising that they are delivering as per their standard delivery times.
Please note that new contactless delivery measures have been put in place by our delivery partners.
Once you place your order for an Oversized Item on our website, you'll receive an Order Confirmation email from us confirming your order details, usually within an hour.
Once your order has been dispatched, our delivery partner will be in contact to arrange delivery of your order.
| State | Processing Time at Warehouse | Delivery Time from Dispatch | Total Time from Placing Order |
|---|---|---|---|
| VIC, NSW & ACT | Up to 4 business days | 9 - 12 business days | 13 – 15 business days |
| TAS, SA & QLD | Up to 4 business days | 11 - 14 business days | 15 – 18 business days |
| WA & NT | Up to 4 business days | 14 - 17 business days | 18 – 21 business days |
Note, if your order contains both oversized items and standard delivery items, your standard delivery items will be dispatched separately via Australia Post.
During major Linen Lover events and sales, online orders may take slightly longer to dispatch due to high order volumes. We will always endeavour to ship your items as soon as possible.
You will receive an email with your tracking number as soon as your items have been dispatched.
All Customer Collections from our delivery partner remain open except for Knox depot for pick up.
If you have an order ready for collection, or have selected this delivery option, we will contact you to arrange a re-direction to an alternative agreed delivery.
Your item/s will still be delivered during the agreed timeframe, however with new contactless delivery measures in place by our delivery partner, there will be some changes:
2 Man Delivery/ 2 Man Delivery Heavy
All items will be delivered through the “first point of egress” and no longer to room of choice (This is the first space within your home that you can close off to the public eg: Entry Hall, Garage, Patio).
We will not be offering assembly or unpacking services at this time.
You will not be required to sign for proof of delivery to maintain social distancing and hygiene rules. Instead, drivers will photograph your item delivery in place to indicate a completed delivery.
If your items are not be able to be delivered through first point of egress, then you can provide an authority to leave in a safe, weather-protected location. Please know that no items can be left at your delivery location without your prior consent.
1 Man Home Delivery
You will not be required to sign for proof of delivery to maintain social distancing and hygiene rules. Instead, drivers will photograph your item delivery in place to indicate a completed delivery.
If your items are not be able to be delivered through first point of egress, then you can provide an authority to leave in a safe, weather-protected location. Please know that no items can be left at your delivery location without your prior consent.
The standard rate for oversized delivery items varies from $20 - $80 depending on the item and quantity of items in your order. Delivery fees are calculated at checkout. Free shipping promotions do not apply to oversized delivery items which include most furniture, some rugs and larger homewares pieces.
If your order is not in progress at the warehouse or has not been dispatched, we can organise a refund for you. Please note, if your refund is processed over the weekend, it will be processed from Monday and can take a few days to come back into your nominated account.
However, if your order has been dispatched, we can only refund you after the order has been delivered. We are very sorry for the inconvenience this may cause you. Please call our Customer Support Team on 1300 783 005 or send us a message via our contact us form.
We hope you love your new purchase, but on the off chance that you don’t, here’s what you need to know. We've now extended our returns policy, so if you’ve changed your mind, unwashed or unused items in their original packaging may be refunded within:
In your parcel, you should have received a copy of your receipt and an online returns form.
Misplaced or didn’t receive your return slip? Simply download and print one here.
To successfully return an item(s) via our online store please:
Please keep in mind the following;
Most items purchased from www.adairs.com.au can be returned to any Adairs, Adairs Kids or Urban Home Republic store with a copy of your web order confirmation email.
To successfully return an item(s) in-store please:
Please keep in mind the following;
Please allow a minimum of 10 business days for returns refunds to be processed. You will be notified by email once your refund has been processed.
Currently we are unable to facilitate exchanges via our online store. If you wish to exchange your purchase, you will be refunded for the product and be required to repurchase.
If you would like to return via our online store, here’s what you need to do:
Alternatively, exchanges can be processed in-store. Visit our Store Locator to find out more.
This applies to all purchases, including sale purchases excluding quilts, mattress toppers, mattress protectors, pillows and pillow protectors due to health reasons. Where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to then you can choose between a refund or an e-gift card. Please retain your receipt for proof of purchase.
Shipping fees are non-refundable. Our returns policy is not intended to override or limit your statutory rights in any way.
No, you do not. Returns of standard Australia Post items are free of charge.
Please keep in mind the following;
Oversized items cannot be returned via Australia Post or to Adairs stores.
Please call our Customer Service team on 1300 783 005 to arrange delivery back to Adairs.
Please keep in mind the following;
You can find your member number on the reverse of your physical card. It can also be found at the top and in the member details section of every promotional email you receive from us.
You can also request your number via our Linen Lovers member number request form here. Note. In some rare instances we may not be able to find you in our database, therefore please contact our Customer Support team for assistance on 1300 783 005 (free call Australia) or send us a message via our contact us form.
Joining is easy. Simply add membership as a product to your cart. You can do so by selecting the ‘ADD MEMBERSHIP TO CART’ button on our Linen Lovers Page or add membership at checkout to purchase and apply member discount. In-store simply ask our team and they will happily issue you a membership with card.
There is a $19.95 membership fee. However, on joining you will receive a $20 Welcome reward for purchase over $50. Plus, members save well beyond the joining fee with their exclusive member discounts and benefits.
The membership expires 2 years after joining.
Enjoy your exclusive member benefits online at adairs.com.au and at any of our Adairs, Adairs Kids, Urban Home Republic and Outlet stores. Visit our Store Locator to find out more.
Your membership expires 2 years from the date of joining. Your membership expiry date appears at the top and in the member details section of every promotional email you receive from us.
If you subscribe to emails and we have an accurate email address for you, you will receive reminder emails letting you know your membership is due to expire soon and date of expiry.
You are issued a temporary member number that you will find in your order confirmation email. When you are issued a permanent member number, we will send you an email informing you of your permanent number. At this point, a physical card will be on its way to you within your online order.
You can also find your member number at the top and in the member details section of the promotional emails you receive from us.
You should receive your $20 reward via email within 48 hours of joining the program. Rewards valid for 30 days with purchase over $50.
Please do check your junk or promotional email folder in case your email providers filter has moved the email directly into either of these folders. You may not receive the email if the email address was entered inaccurately or you are not subscribed to emails. Please contact our Customer Support team for assistance on 1300 783 005 (free call Australia) or send us a message via our contact us form.
Enter your Linen Lovers member number at checkout and then enter the reward promotional code to apply discount.
No, this applies to in-store and online purchases delivered via Australia Post. This excludes oversized items such as furniture.
If you have created an online account and added your Linen Lovers member number in Accounts, this links your membership to your online account. You can then make changes to your personal details here.
Alternatively, our Customer Support team and store team can assist with personal detail changes.
Subscribing to Adairs promotional news means you will hear about our latest sales, style advice and new arrivals.
Linen Lovers members not only receive Adairs promotional news, they receive a host of wonderful exclusive benefits during the two-year paid membership. See all of the exclusive member benefits here.
You do not need to create an online account to use your member discount online, however for quicker future checkout and to view your order history, we do recommend you create an online account.
Adding your Linen Lovers number to the Account section of your online account will link your membership to your online account. This means you won’t need to enter your Linen Lovers number each time you purchase, your member discount and free standard shipping will be applied automatically.
Rather than issue you a replacement card, you can simply enter your current member number online to apply discount and receive free standard shipping.
To find your member number, you can make the request via our Linen Lovers member number request form here. Or alternatively you can find it at the top and in the member details section of every promotional email you receive from us.
In-store, if you do not have your membership card, if you provide your mobile number and email address our team are able to find you in the system and apply your member discount.
The Linen Lovers member discount does not apply to the purchase of gift cards and bonus offers.
You can only apply one reward or offer to a purchase. The reward terms and conditions states not in conjunction with any other offer, therefore only one promotional code can be applied.
If you receive an error message when entering your Linen Lover membership number at checkout, it could be for one of the following reasons:
If the above doesn’t help you, and you are still experiencing issues entering your Linen Lover membership number at checkout, please call our Customer Support Team for assistance on 1300 783 005 (free call Australia) or send us a message via our contact us form.
All stores remain open nationwide, except South Australia, with hygiene and safety measures in place in-store for your safety. Please note that our South Australian stores are temporarily closed until further notice. We are still here for you to shop online 24/7.
Please note our reduced trading hours, visit our Store Locator to find your nearest open store and the latest trading hours. Please continue to check back here for further updates about your local Adairs store. For more information on our Call & Collect and Call & Same Day Delivery services click here.
Please note our reduced trading hours, visit our Store Locator to find your nearest open store and the latest trading hours. Please continue to check back here for further updates about your local Adairs store.
Rest assured, our number one priority remains the health and safety of you and our team. We thank you for your support in adhering to a few simple safety guidelines when you visit us in-store:
You are able to place a Call & Collect order for your convenience. Simply contact your local store with your product selection, and our friendly team will put aside your order for you. Payment will be made upon collecting your order in-store.
Please note that our South Australian stores are temporarily closed until further notice. We are still here for you to shop online 24/7.
Please check our Store Locator pages to find out what stores near you are now open.
Unfortunately, we have temporarily paused our store to store transfers due to COVID-19, however there are still so many ways to shop.
If you wish to minimise your time spent in store, you are welcome to place a Call & Collect order for your convenience. Simply contact your local store with your product selection, and our friendly team will put aside your order for you. Payment will be made upon collecting your order in-store.
If you cannot find what you are looking for in-store, you can take advantage of our Store-to-Door transfers. Whilst in-store, our friendly team can place an order for you online and have it delivered straight to your door.
You are also able to shop our full range online 24/7.
Most items purchased from www.adairs.com.au can be returned to any Adairs, Adairs Kids or Urban Home Republic store with a copy of your web order confirmation email. However, our South Australian stores are temporarily closed until further notice. We are still here for you to shop online 24/7
To successfully return an item(s) in-store please:
Please keep in mind the following;
We continue to make the health and safety of you and our teams our number one priority. We thank you for your support in adhering to a few simple safety guidelines when you visit us in-store:
If a size is no longer available online it will be marked as “Out of stock online” on the product page. If the size is not marked as “Out of stock online” then it is still available to purchase online. Simply select your size and click the “Add To Cart” button from the product page.
Sometimes due to high demand, we may sell out of an item online before we sell out in-store. If there is still stock available in-store, we will keep this item available on our website so you can check if the item is available at your local store.
If you cannot find a specific out of stock online item whilst browsing our website, you may need to search the product name or product code (if provided by your local store) using our search bar at the top of the website.
Once you find an item you love, simply click the “Find In Store” button from the product page. You can use Find In Store to see stock availability in the stores nearest to the postcode you've entered. You can also see store information including the address, how far away the store is, phone number, email contact and opening hours. See Find In Store FAQs.
If an item is marked as “Out of stock online” there may still be stock available in-store. We recommend you use Find In Store to check if the item is available at a store near you. There is a possibility the item may also be coming back in stock online. If the item is no longer available at a store near you, you can send us a message via our contact us page.
If you have tried searching the product name or product code are you are still unable to find the item online, this means there is no longer any stock available online or in-store. However, there is a possibility the item may be coming back in stock. If you cannot find a specific item online, you can send us a message via our contact us page.
We aim to pack and despatch orders to you as quickly as possible. Therefore, orders cannot be changed or cancelled after you click ‘Process order’.
If you have ordered the wrong product or size, or want to change an item in your order, please see our Returns & Exchange process at here.
You are able to place a Call & Collect order for your convenience. Simply contact your local store with your product selection, and our friendly team will put aside your order for you. Payment will be made upon collecting your order in-store.
As some store trading hours have temporarily changed, please visit our Store Locator to find your nearest store and latest trading hours.
If you receive an error message when entering a promo code, please check if the following applies to you:
If you have checked all of the above, and are still having issues with the code, please us a message via our contact us form.
Or you can call our Customer Service Team on 1300 783 005 to discuss.
Please check that your gift card has not expired - gift cards are valid for use for 3 years from the date of issue (or as otherwise extended by us). It is up to you to use the card’s full value before the expiry date. Any unused balance will not be refunded or credited when the card expires.
Note, only gift cards commencing with number 608621 may be redeemed online. If your gift card has a different prefix to the one above, it cannot be redeemed online, and may be redeemed in store only (if it is within 12 months from date of issue).
Any items you add to your cart will be available for anyone to purchase until you have checked out, paid and your order has been confirmed. During busy periods, it is possible for items to sell out while you are shopping. If you receive an error stating that you cannot checkout due to an item being unavailable, you will need to remove this item from your cart to complete your order.
If you can't remember your password, just click the Forgotten Password link on the Login Page, which is located on the Join/Login link at the top of the website. You’ll then be sent a link to enable you to reset your password.
Note, it is possible to receive our emails and place orders without creating an account. If you have tried to login but your email isn’t recognised in our system, this may be because you do not yet have an online account with Adairs. Please try creating a new account.
Please note, purchasing a Linen Lover membership will not automatically provide you with an online account – if you would like to create an online account, please go to our website to do so.
Your Linen Lovers member number and expiry date appears in header of the email of every email you receive from us.
Alternatively, you can retrieve your member number online via our request form. Click here, enter the email address linked to your membership and we’ll send you your member number by email.
If you receive an error message when entering your Linen Lover membership number at checkout, it could be for one the following reasons:
You may have since been issued a permanent member number which has now replaced your temporary member number.
You can find your member number via our Linen Lovers member number request form here. Enter the email address linked to your Linen Lovers membership and if we can find you in our database, we’ll send you an email with your Linen Lovers member number.
Note. In some rare instances we may not be able to find you in our database, therefore please contact our Customer Support team for assistance on 1300 783 005 (free call Australia) or send us a message via our contact us form.
So you don’t miss hearing about our exclusive shopping events and major sales, twice or 4 times a year we’ll send you an SMS to let you know. When you joined the Linen Lovers program, as part of the terms and conditions you opted into promotional SMS marketing. See Linen Lovers terms and conditions here. To opt out, simply text STOP to the mobile number provided in the SMS we sent you or call us on 1300 783 005.
A Wishlist is where you can save favourite items so you can easily find and shop them later.
Once you find an item you love, simply select your size and click the “Wishlist” button from the product page.
You are now able to create a Wishlist without logging in or creating an account. You can easily share and shop from your Wishlist without logging in, however we still recommend you log in or create an account to save your Wishlist for later and sync across all devices.
It is now super easy to find your saved items. To view your Wishlist, click the heart icon at the top of the screen.
You can now share your Wishlist with your family and friends. Start by clicking “Share” on the Wishlist page and then simply copy and paste your unique URL.
Yes, our friendly in-store team can help your find your favourite items using each product code located on your Wishlist. We recommend you take your Wishlist in-store on your phone or print a copy from your desktop.
No, unfortunately you cannot add an out of stock online item to your Wishlist. However, if one of your favourite items that was previously saved sells out online, we will make sure to keep it in your Wishlist so you can find in store.
Whilst you can add multiple sizes of the same product to your Wishlist, you cannot add multiple quantities of the same size. If you wish to purchase multiple quantities of the same size, we recommend you save the item to your Wishlist and when you are ready to purchase, simply move the item to your cart and update the quantity in cart.
If you add any of your Wishlist items to your Cart, these will not be immediately removed from your Wishlist. However, once your complete your purchase the item will be removed from your Wishlist.
No, unfortunately you cannot reserve online items. We recommend you save your favourite items to your Wishlist so they are easier to find and shop later but do note that stock will not be allocated until you checkout.
Shop The Look is our new online feature that makes it even easier to bring our styled rooms to life. Shop The Look allows you to easily identify and shop all items featured in a styled image.
Whilst browsing our products online, simply look out for our new “Shop This Look” button. This button will be positioned at the bottom of the styled image on the Product Page. Clicking this button will open the Shop The Look pop up where you can easily browse and shop the available items featured in the styled image.
If there is a featured item you cannot find in the Shop The Look pop up, this may mean the item is currently out of stock online. Once the item is in stock, it will become available in the Shop The Look pop up. If you are unsure, please contact our Customer Support team for assistance on 1300 783 005 (free call Australia) or send us a message via our contact us form.
If the size you want is greyed out with a strikethrough, this means it is unfortunately out of stock online. There is a possibility the size you want may be coming back in stock or is still available in store. We suggest contacting our Customer Support team on 1300 783 005 (free call Australia) or send us a message via our contact us form to see if the item is available or when it will be back in stock.
Not all online products will have the Shop The Look feature available. Keep an eye out for the “Shop This Look” button on our beautifully styled Quilt Covers, popular Furniture Collections and Kids Ranges.
You can easily browse through all images for each product featured in Shop The Look. However, if you wish to view more information about a particular product, simply copy and paste the product name into our search bar and click through on that item to read more.
Provides the ability to see stock availability in the stores nearest to the postcode you've entered. You can also see store information including the address, how far away the store is, phone number, email contact and opening hours.
Available: Product is available and in stock!
Out of stock: Sadly, there is no stock of your product in that store.
Low stock: The store is showing 3 or less items of that product.
You may call the store during opening hours or email outside opening hours to request to reserve the stock. During busy periods such as Christmas, sale or promotions, we will encourage you to visit stores as store teams will be focused on assisting customers in store.
If there is stock showing online but not in store, we would encourage you to simply buy the item online instead.
It's updated six times per day. You can see the "last updated" date and time at the bottom of the page when you perform a Find in Store search.
Our Australian customers can purchase both Physical and e-Gift Cards. Please note that conditions and exclusions apply, please refer to the Adairs Gift Card Terms of Use for details.
New Zealand customers can purchase Physical Gift Cards at Adairs stores.
Physical gift cards are currently only available for purchase in-store. They can be redeemed at any Adairs, Adairs Kids and Home Republic retail stores in Australia and online at www.adairs.com.au. e-Gift cards are sent directly to the recipients’ email address nominated by you and include a pin number for redemption.
e-Gift cards can be redeemed at any Adairs, Adairs Kids and Home Republic retail stores in Australia and online at www.adairs.com.au. They can be printed or scanned from a mobile device for in-store redemption.
At this point in time, New Zealand customers are unable to purchase or redeem e-Gift cards but physical gift cards are available for purchase in-store. to find out more.
You can purchase up to 10 e-Gift cards online at a time. However, the total combined value of the gift cards cannot exceed $1000.
You can choose the value from as little as $20 for each eGift card in your online order. The total maximum combined value of all eGift cards is $1,000.
Physical gift cards can only be purchased and picked up from a retail store. They are unable to be purchased online and/or delivered to you.
Please be careful when entering in the recipient’s email address!
When purchasing e-Gift cards online or via our customer service team, it is the purchaser’s sole responsibility to ensure this information is correct. If an error is made, we cannot guarantee that your e-Gift card will be delivered to the intended recipient. Any e-Gift cards not delivered or delivered to the wrong email address, due to a purchaser’s error, is unable to be replaced or refunded.
e-Gift cards will be emailed once your order has been processed and approved. They are typically received within an hour but can sometimes take longer if they need to be reviewed. Remember to check your email spam or junk folders!
Yes, our physical gift cards can be redeemed in-store and online.
Gift/e-Gift cards must be treated like cash and cannot be replaced or refunded.
Adairs gift/e-Gift cards and e-Gift cards are valid for use for 36 months from the date of issue (or as otherwise stated by us) To check when your gift card was issued, can contact our customer service team via our Contact Us page.
Once the e-Gift card order is placed, it cannot be cancelled unless required by law.
Any unused balance is unable to be refunded or credited when the card expires.
Gift/e-Gift cards are unable to be reloaded or topped up. But you can purchase a new gift/e-Gift card.
No, you can use your gift/e-Gift cards partially or in full before the expiry date. If purchase exceeds the available card balance, the card holder will be required to pay the difference with an alternative payment method.
No, gift/e-Gift cards cannot be used to purchase other gift cards or e-Gift cards.
You can check the balance of both your physical and e-Gift cards online, or our customer service team can help you out! You can contact our customer service team via our Contact Us page.
If your purchase exceeds the available card balance, you will be required to pay the difference with an alternative payment method.
Gift cards/e-Gift cards are not redeemable for cash or payments of credit or retailer accounts.
Adairs, Adairs Kids, & Urban Home Republic gift cards and e-Gift cards can all be redeemed in any of the afore-mentioned stores. eGift cards can also be redeemed at Adairs.com.au.
Yes, there are many gift cards designs to choose from! Available both in-store and online.
Yes, you can create a custom message on e-Gift cards and physical gift cards. For e-Gift cards, your chosen message will be displayed on the e-Gift card emailed to the recipient. For Physical Gift Cards, you can add a handwritten note on the back!
You can find your e-Gift card pin number via your e-Gift card email. For physical gift cards, just scratch the back of the card to reveal the code!
At Adairs, we want you to be 100% satisfied. We've now extended our returns policy so if you’ve changed your mind, unwashed or unused items in their original packaging may be refunded or exchanged within 90 days for Linen Lovers members and within 60 days for non-Linen Lovers members of purchase upon presentation of your receipt.
This applies to all purchases, including sale purchases excluding quilts, toppers, protectors and pillows due to health reasons. Where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to then you can choose between a refund, exchange or credit. Please retain your receipt for proof of purchase.
Our returns policy is not intended to override or limit your statutory rights in any way.
Shop with confidence with Adairs online. All payments are processed securely via a Geotrust 128bit SSL connection to eWay, Australia’s leading secure payment gateway. We do not store any customer credit card information.
