Terms & Conditions

1. User Agreement

1.1 Please read these terms and conditions carefully. By using Adairs.com.au you accept these terms and conditions and our Privacy Policy. We may change these terms at any time and changes will be posted on Adairs.com.au. 

2. Linen Lovers Loyalty Program

2.1 Joining our Adairs Linen Lovers loyalty program, you are agreeing to our full Terms and Conditions and our Privacy & Security Policy

You are opting into receive email, mail, SMS and telephone communications from Adairs. To stop receiving communications from Adairs, you can opt out by logging into your adairs.com.au account or after receiving an email, mail, SMS via the opt out function for the communication. Alternatively, you can send us a message via our contact us form or call 1300 783 005 (free call Australia) to opt out.

Please note when opting out via the unsubscribe link within Adairs promotional emails, you are opting out from email marketing only. When opting out of Adairs SMS communications via the opt out reply function, you are opting out of SMS marketing only. To opt out of mail or all other marketing, please send us a message via our contact us form or call 1300 783 005 (free call Australia).

2.2 All members/participants in the Linen Lovers program must be residents of Australia or New Zealand.

2.3 Adairs Linen Lovers membership purchased in Australia can be used at any Adairs, Adairs Kids, Adairs Outlet, Urban Home Republic store in Australia and at adairs.com.au. Can also be used at any Adairs store in New Zealand.

2.4 To be eligible for Linen Lovers member benefits and exclusive offers instore you must identify yourself as a Linen Lovers member before purchase by presenting your Linen Lovers card. If you are unable to present your Linen Lovers card, proof of identity is required by providing your phone number or email address to verify against your membership account.

2.5 The Linen Lovers card is issued by and remains the property of Adairs Retail Group and is not transferable or redeemable for cash.

2.6 Any discount vouchers issued either at joining or throughout the membership period are not transferable and cannot be redeemed for cash. If discount voucher terms and conditions are not adhered to, Adairs Retail Group reserves the right to cancel the customers Linen Lovers membership at any time.

2.7 Discounts do not apply to purchase of gift cards (physical or electronic) or bonus offers.

2.8 Adairs Retail Group reserves the right to change or modify the terms of membership at any time without prior written notice and withdraw the card at any time. Adairs will make all reasonable efforts to communicate changes using such methods including, but not limited to the Adairs eNewsletter and the Adairs website.

2.9 #The Welcome Voucher will be emailed to you within 48hrs and is valid on your next purchase over $50 at adairs.com.au or any Adairs, Adairs Kids, Urban Home Republic or Adairs Outlet stores. Voucher cannot be used for payment of laybys and is valid for 30 days from date of issue. Limit of one Welcome voucher per Linen Lovers member for single use only. Email must be presented for in-store redemption along with corresponding Linen Lovers membership card. Voucher is not transferable, cannot be used in conjunction with any other offer or used for the purchase of gift cards.

2.10 *Free shipping only for Linen Lovers who are Australian residents delivering to an Australia address and excludes furniture, oversized items, and gift cards.

2.11 Extended returns up to 90 days for Linen Lovers is subject to change and only applies to purchases 24 March 2020 until further notice. Post this period, the return period may revert to 60 days.

3. Adairs News Subscription

3.1 By subscribing to Adairs news you are agreeing with the following terms and conditions and Privacy Policy. You are opting in to receive email, mail, SMS and telephone communications. To stop receiving communications from Adairs, you can opt out by logging into your adairs.com.au account or after receiving an email, mail, SMS or telephone communication. If you do not have an online account, you must create one before you can update your preferences.

3.2 The evoucher will be emailed to you within 24hrs and is valid for purchases over $50. Limited to one per customer. Valid for 30 days from the date of issue. Cannot be used in conjunction with any other offer. Can only be redeemed once. eVoucher email must be presented in store to be redeemed. To redeem online, promotional code entered at checkout. Not transferable or cannot be redeemed for cash. Cannot be used for payment of laybys.

4. Shipping and Deliveries

4.1 Linen Lovers members receive Free Shipping for all standard Australia Post delivered items, Australia-wide. Excludes oversized items (most furniture and some rugs & oversized homewares).

4.2 Non-Linen Lovers members receive Free Shipping for orders over $150 (after discounts) for standard Australia Post delivered items, Australia-wide. Excludes oversized items (most furniture and some rugs & oversized homewares).

4.3 Adairs uses Australia Post eParcel service for all standard post deliveries within Australia. A standard post delivery can be identified by any order that does not contain an ‘Oversized Item’. Your parcel will be sent with an Australia Post tracking number, which will be emailed to you when your order has left our warehouse. All orders require a signature on delivery. If there is no one available to receive the parcel, Australia Post will leave a card with collection details from your local post office. Standard item delivery times vary per state. If you do not qualify for Free Shipping, a flat rate of $9.95 will apply.

4.4 Adairs uses our home delivery partner for all Oversized Item deliveries. Oversized Items cannot be delivered by standard Australia Post services, due to size or weight. An ‘Oversized Item’ can be identified on the product page under ‘Product Information’, ‘Delivery Type’. Oversized Items include most furniture, some rugs & larger homewares pieces. Oversized item delivery times vary per state and delivery fees vary between $20 - $80.

4.5 Please note, during sale periods and Linen Lover events, online orders may take slightly longer to deliver, due to high order volumes. We will always endeavour to ship your items as soon as possible.

4.6 If an order has a Custom Furniture & another furniture/oversized item (from FURNDC only), the other furniture/oversized item will not be shipped out until the Custom Furniture is ready for shipping. Which means customers will have to wait 12-14 weeks to receive all over their custom furniture, normal furniture or oversized items all at once.

5. Returns

5.1 If you’ve changed your mind, unwashed or unused items in their original packaging may be refunded or exchanged within 60 days for Linen Lovers members and within 30 days for non-Linen Lovers members of purchase upon presentation of your receipt. This applies to both full price and sale purchases. Excludes quilts, underblankets, toppers, protectors and pillows due to health reasons.

5.2 Where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to then you can choose between a refund, exchange or credit. Please retain your receipt for proof of purchase.

5.3 Shipping fees are non-refundable.

5.4 Due to the individual specifications of each Custom Furniture piece, we unfortunately do not offer cancellations, returns or exchanges for a change of mind. Should an item be deemed faulty or damaged, we will provide a replacement, exchange or refund.  Please note: anticipated lead times are 12 to 14 weeks for any custom order or custom replacement order. Damaged goods returns has to be clear from the start.

5.5 See the full Adairs Returns Policy.

6. Afterpay

6.1 To be eligible for Afterpay, you need an Australian payment card, be over 18 years of age and live in Australian.

6.2 Existing Afterpay customers can use Afterpay for orders up to $1,200. First time users can use Afterpay for orders up to $500.

6.3 Online Afterpay purchases may be exchanged or refunded via our online returns address or refunded in store. All refunds will be processed via your Afterpay account. If you wish to exchange in store, a refund will be processed via your Afterpay account and then you may re-purchase. Conditions apply.

6.4 To see Afterpay’s full terms, visit http://www.afterpay.com/terms/.

7. Zip Pay

7.1 To be eligible to apply for a Zip Pay account, you need to be an Australia citizen or permanent resident, be at least 18 years of age, have a valid Facebook or Paypal account in your own name, have a valid debit card in your own name, and have not declared bankruptcy or insolvency.

7.2 Your first payment won't be due until the end of the next month. When you open your account, Zip Pay will set up a monthly payment of $40 (or less if the amount you owe is under $40). This will be deducted from your link debit card on the last day of each month and run until your purchases are paid off.

7.3 Zip Pay is available online only, not available in stores. 

7.4 To see Zip Pay's full terms, visit https://zip.co/terms.


8.1 Discount valid on full price only. Not in conjunction with any other offer. Not valid for Linen Lovers members. Offer excludes sale items, gift card, delivery fees, customs and taxes. Offer cannot be used in-store, and cannot be used in conjunction with any other offer including Linen Lovers discount, subscription coupons and promo codes.

8.2 To see UNiDAYS full terms, visit https://www.myunidays.com/AU/en-AU/terms-of-service

9. Find in Store

9.1 Stock levels are updated regularly, however if a store is showing stock as Available or Low Stock, it is still recommended you contact the store directly to confirm.

10. Placing Online Orders

10.1 Prices are as marked. For orders on Adairs.com.au, the prices listed at the time you place your order are final.

10.2 All payments are processed securely via a Geotrust 128bit SSL connection to eWay, Australia’s leading secure payment gateway. We do not store any customer credit card information.

10.3 Our Adairs stores may have exclusive in store discounts, offers and promotions specifically available across individual or selected stores only. Adairs.com.au may also have exclusive online discounts, offers and promotions specifically available online only. In these circumstances, Adairs cannot guarantee that the prices featured online are the same as the prices on our products in store.

10.4 Only gift cards commencing with number 608621 may be redeemed online. If your gift card has a different prefix to the one above, it cannot be redeemed online, and may be redeemed in store only (if it is within 12 months from date of issue).

10.5 Photographed accessories are extra unless otherwise stated.

10.6 Due to different screen resolutions, colours may vary.

10.7 Adairs reserves the right to cancel and refund any online orders found to be in breach of our terms and conditions.

11. Privacy

11.1 See the Adairs Privacy Policy.

12. Intellectual Property

12.1 Adairs.com.au and its content are subject to copyright, and other intellectual property rights.

13. Promotions

13.1 Time To Bloom and Fun-tastic Patterns campaign is now on. Advertised prices valid for a limited time only or while stocks last or otherwise stated. No additional discount can be applied to offers exclusive to Linen Lovers. Prices as marked. Excludes delivery fees and gift cards. Valid in-store and online on until 11.59pm (AEST) Wednesday 5th August 2020.

14. Competitions

14.1 For past competition terms and conditions plus winners please see here.

14.2 For the Adairs Game of Skill Survey Terms and Conditions please click here

14.3 For the Feedback ASAP 2020 Customer Feedback Promotion Terms and Conditions, please click here

14.4 For the Frozen 2 Family Adventure to Norway Competition Terms and Conditions, please click here.

Adairs Limited ABN 50 147 375 451
Adairs Retail Group Pty Ltd ABN 29 128 287 776
Last updated: 10/03/2020