Our Satisfaction Guarantee

Customer Guarantee & Returns

At Adairs, we want you to be 100% satisfied. If you’ve changed your mind, unwashed or unused items in their original packaging may be refunded or exchanged within 60 days for Linen Lovers members and within 30 days for non-Linen Lovers members of purchase upon presentation of your receipt.

This applies to all purchases, including sale purchases excluding quilts, toppers, protectors and pillows due to health reasons. Where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to then you can choose between a refund, exchange or credit. Please retain your receipt for proof of purchase.

Our returns policy is not intended to override or limit your statutory rights in any way.

Returning a Standard Post Item

For free post returns, contact our online team on 1300 783 005 to log your return and receive our Reply Paid account number. Then, simply post the item by return mail with your invoice or receipt to our online store team at:

Adairs Online Returns

88 Atlantic Drive

Keysborough VIC 3173

Upon receipt of your return, we will process a credit note, refund or exchange, depending on what you require. Returns by mail may take 2 weeks minimum to process and notification will be by email.

Returning a Oversized Item

Contact our online team on 1300 783 005 to arrange delivery back to Adairs. In some cases you may also be able to return the item yourself to selected stores. This can be arranged with our customer service team, but not all stores can accept furniture returns due to space restrictions.

Please note: If you are returning the item because it is not quite right a fee will be charged for the cost of delivery back to Adairs. Of course, if the item is faulty you will not be charged this fee.

Returning Online Order In-Store

Most items purchased from Adairs.com.au can also be returned to any Adairs or Adairs Kids store with a copy of your receipt, if this is more convenient for you. Returns done in store can be processed immediately.

Contact Us

For all enquiries call our customer hotline on 1300 783 005 Monday to Friday 8:30am to 5.30pm (AEST) or via email, info@adairs.com.au .

Adairs Retail Group 29 128 287 776.

 Terms and Conditions

  • Free shipping Australia wide for Linen Lovers members and all orders over $150, excludes furniture, oversized items and gift cards.
  • All items included in good faith on the basis that the goods as described will be available at the time of sale.
  • Unforeseen supplier issues may result in some lines not being delivered to stores.
  • Adairs Outlet Stores - not all stock available.
  • Photographed accessories are extra unless otherwise stated.
  • Original price may not have been the price immediately before current sale price.
  • Stock and range available at individual stores varies.
  • Due to the different screen resolutions, colours may vary.
  • International orders outside Australia and New Zealand cannot be processed at this time. To place an order on via New Zealand website, please visit www.adairs.co.nz

Secure Shopping Online

Shop with confidence with Adairs online. All payments are processed securely via a Geotrust 128bit SSL connection to eWay, Australia’s leading secure payment gateway. We do not store any customer credit card information.