Shipping & Delivery
Our standard flat rate for shipping within Australia is $9.95. Purchases of $150 or over will be shipped free of charge within Australia. Adairs uses Australia Post eParcel service for all deliveries within Australia. Your parcel will be sent with a tracking number that will be emailed to you when your order has left us.
Post will usually arrive within:
4 - 7 business days (VIC and NSW)
7 - 9 business days (TAS, SA and QLD)
9 - 12 business days (WA and NT)
Please note: If there is no one available to receive the parcel Australia Post will leave a card with pick up information. The parcel can then be picked up at the local post office during their normal opening hours.
The standard rate for delivery items varies from $50 - $150 depending on the item and quantity of items in your order. Delivery fees are calculated at checkout. Free shipping promotions do not apply to delivery items which include most furniture, some rugs and larger homewares pieces.
Adairs uses a third party for delivery any larger items outside Australia Post guidelines. You will be contacted by their customer care team when your order arrives at their location in your state to arrange a suitable date and time. Deliveries are made Monday to Friday, between 9am and 6pm (Public holidays excepted).
Delivery items usually arrive within:
15 -20 business days (VIC and NSW)
17– 21 business days (TAS, SA and QLD)
19 - 25 business days (WA and NT)
Please note: Standard delivery includes delivery to the ground floor door of your building. Due to OH&S policies, the delivery driver is unable to enter your home and the product is not able to be taken upstairs without assistance. If you need help getting the item up stairs or into your home etc. you will need to arrange this with our customer service team and additional fees will apply.
Gift cards are delivered using Registered Post and incur a $2.50 postage fee. Free shipping promotions do not apply to gift cards.
Customer Guarantee & Returns
It is very important to us that you love your purchase. If it’s not quite right, you can return it within 30 days, or if the product is faulty, simply return the product to our online team or to one of our stores, along with a proof of purchase, for a full refund or exchange.
Exceptions: Please note that some items including quilts, underblankets and pillows cannot be returned, replaced or refunded due to health reasons, unless the product is faulty. Shipping fees are non-refundable.
Our returns policy is not intended to override or limit your statutory rights in any way.
Returning a Post Item
For free post returns, contact our online team on 1300 783 005 to log your return and receive our Reply Paid account number. Then, simply post the item by return mail with your invoice or receipt to our online store team at:
Adairs Online Returns
88 Atlantic Drive
Keysborough VIC 3173
Upon receipt of your return, we will process a credit note, refund or exchange, depending on what you require. Returns by mail may take 2 weeks minimum to process and notification will be by email.
Most items purchased from Adairs.com.au can also be returned to any Adairs or Adairs Kids store with a copy of your receipt, if this is more convenient for you. Returns done in store can be processed immediately.
Returning a Delivery Item
Contact our online team on 1300 783 005 to arrange delivery back to Adairs. In some cases you may also be able to return the item yourself to selected stores. This can be arranged with our customer service team, but not all stores can accept furniture returns due to space restrictions.
Please note: If you are returning the item because it is not quite right a fee will be charged for the cost of delivery back to Adairs. Of course, if the item is faulty you will not be charged this fee.
Terms and Conditions
†Applies to all Adairs and Adairs Kids full priced lines
*1. Valid Linen Lovers card must be presented in-store or member number entered online at www.adairs.com.au to take advantage of this offer. 2. Offer excludes furniture delivery fee and gift cards. 3. Free shipping Australia wide for Linen Lovers members excludes furniture, gift cards and instore purchases. 4. Not to be used in conjunction with any other offers. 5. Offer is not valid for new or existing lay-by purchases or gift cards. 6. Offer does not apply to prior on-hold or prior customer orders. 7. New customer orders placed during this exclusive discount promotion must be paid in full by COB Wednesday 22nd March, 2017. 8. Triple Discount valid online from 12:00pm (AEDT) Wednesday 15th March until 11.59pm (AEDT) Thursday 16th of March, 2017. Triple Discount valid instore Thursday 16th of March, 2017 until stores close. 9. Offer may be extended or repeated at the business' discretion. 10. Valid at Adairs, Adairs Kids and Urban Home Republic stores.
All items in this digital catalogue have been included in good faith on the basis that the goods as described will be available at the time of sale. Unforeseen supplier issues may result in some lines not being delivered to stores. Adairs Outlet Stores - not all stock available. Photographed accessories are extra unless otherwise stated. Due to the different screen resolutions, colours may vary. Adairs Retail Group 29 128 287 776. Advertised prices valid until Wednesday 1st March, 2017 or while stocks last. Email address firstname.lastname@example.org
Stock and range available at individual stores varies.
Photographed accessories are extra unless otherwise stated. Due to the different screen resolutions, colours may vary.
International orders outside Australia and New Zealand cannot be processed at this time. To place an order on via New Zealand website, please visit www.adairs.co.nz
Free Shipping for Linen Lovers everyday Australia-wide*.
Free Shipping for orders over $150, after discounts Australia-wide*.
$9.95 shipping for all orders under $150, Australia-wide*
Gift cards are delivered using Registered Post and will incur a $2.50 postage fee.
*Excludes furniture, delivery items and gift cards.
Secure Shopping Online
Shop with confidence with Adairs online. All payments are processed securely via a Geotrust 128bit SSL connection to eWay, Australia’s leading secure payment gateway. We do not store any customer credit card information.
Product Safety Recall Notice
Amore Moses Baby Basket Stand
Sold at Adairs stores from 1 February 2016 to 16 February 2017
Defect: Inconsistent manufacturing quality could cause some stands to collapse
Hazard: The stand may collapse during use and possible cause injury to the occupant
What to do: consumers should immediately stop using the stand and return the stand to an Adairs store to obtain a refund or store credit
Contact Details: Customers seeking a refund or store credit should contact their local Adairs store or telephone customer service on 1300 783 005
See www.recalls.gov.au for Australian Product Recall Information.
Customer Michelle Japp is the recent winner of our QTLY Feedback competition.
For all enquiries call our customer hotline on 1300 783 005 Monday to Friday 8:30am to 5pm (AEST) or via email, email@example.com.