*Excludes furniture and gift cards.
How long will I take for my order to arrive?
Deliveries will usually arrive within:
Please note: Parcels cannot be left at the address if they do not fit in your letterbox and there is no one there to collect. To ensure you can collect your parcel, it is best to have it delivered to your daytime address.
If you are not satisified with your purchase return it within 30 days, or if the product is faulty, simply return the product to our online team or to one of our stores, along with a proof of purchase, for a full refund or exchange.
Shop with confidence with Adairs online. All payments are processed securely via a Geotrust 128bit SSL connection to eWay, Australia’s leading secure payment gateway. We do not store any customer credit card information.
For all enquiries call our customer hotline on 1300 783 005 Monday to Friday 8:30am to 5pm (AEST) or via email, firstname.lastname@example.org.
For free returns, contact our online team on 1300 783 005 to log your return and receive our Reply Paid account number. Then, simply post the item by return mail with your invoice or receipt to our online store team at:
Adairs Online Returns
88 Atlantic Drive
Keysborough VIC 3173
Upon receipt of your return, we will process a credit note, refund or exchange, depending on what you require. Returns by mail may take 2 weeks minimum to process and notification will be by email.
Items purchased from Adairs.com.au can also be returned to any Adairs or Adairs Kids store with a copy of your receipt, if this is more convenient for you. Returns done in store can be processed immediately.
Please choose carefully when selecting quilts, underblankets and pillows, as there is no exchange on these items due to health reasons, unless the product is faulty.
Please note that we cannot make changes to an order or transaction once payment has been processed and the order has been closed.
The above policy is not intended to override or limit your statutory rights in any way.
APOLOGY NOTICE - CHRISTMAS CATALOGUE
Please accept our apologies for the following mistakes that appeared in this our Celebrate Christmas catalogue:
Page 3, no 3: Incorrectly named as Home Republic Eucalyptus Standing Tree, the tree pictured is the Home Republic Christmas Tree available from our retail stores ranging from $199.95 to $349.95.
Page 6, no 13: The Marlow Marble Top Console has been incorrectly priced at $249.95, correct price is $499.95 for the console and $399.95 for the side table. The Tribecca Table collection coffee table has been priced incorrectly at $269.95, correct price is $299.95.
Page 14, no4 and 15, no7: Due to unforeseen demand the Mermaid Tail and Shark sleeping bags have sold out. We will recieve stock early December and your local store can help you place an order for these items.