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Our Satisfaction Guarantee

BLACK FRIDAY SALE - Terms And Conditions
#*Black Friday Sale 20% discount offer is valid from Friday 24th November until Monday 27th November 2017 or while stocks last. Online prices as marked. This promotion cannot be used in conjunction with any other offer. The 20% off promotion only applies to full priced merchandise, and excludes Gift Cards and the purchase of Linen Lovers Memberships. This offer is only available at Adairs, Adairs Kids, Urban Home Republic Stores and online. Not available at outlet stores.
Original price may not have been the price immediately before current sale price.

Shipping & Delivery

Free Delivery Offer

  • Free Shipping for Linen Lovers everyday Australia-wide*.
  • Free Shipping for orders over $150, after discounts Australia-wide*.
  • $9.95 shipping for all orders under $150, Australia-wide*
  • Gift cards are delivered using Registered Post and will incur a $2.50 postage fee.
  • *Excludes furniture, delivery items and gift cards.

Standard Post Items

Our standard flat rate for shipping within Australia is $9.95. Purchases of $150 or over will be shipped free of charge within Australia. Adairs uses Australia Post eParcel service for all deliveries within Australia. Your parcel will be sent with a tracking number that will be emailed to you when your order has left us.

Post will usually arrive within:

  • 4 - 7 business days (VIC and NSW)
  • 7 - 9 business days (TAS, SA and QLD)
  • 9 - 12 business days (WA and NT)

Please note: If there is no one available to receive the parcel Australia Post will leave a card with pick up information. The parcel can then be picked up at the local post office during their normal opening hours.

Bulky Delivery Items

The standard rate for delivery items varies from $50 - $150 depending on the item and quantity of items in your order. Delivery fees are calculated at checkout. Free shipping promotions do not apply to delivery items which include most furniture, some rugs and larger homewares pieces.

Adairs uses a third party parnter for delivery of any bulky items which are outside of Australian Post guidelines. You will be contacted by their customer care team when your order arrives at their location in your state to arrange a suitable date and time. Deliveries are made Monday to Friday, between 9am and 6pm (Public holidays excepted).

Delivery items usually arrive within: 

  • 15 -20 business days (VIC and NSW)
  • 17– 21 business days (TAS, SA and QLD)
  • 19 - 25 business days (WA and NT)

Please note: Standard delivery includes delivery to the ground floor door of your building. Due to OH&S policies, the delivery driver is unable to enter your home and the product is not able to be taken upstairs without assistance. If you need help getting the item up stairs or into your home etc. you will need to arrange this with our customer service team and additional fees will apply.

Peak Periods

Please note, during sale periods and Linen Lover events, online orders may take slightly longer to deliver due to high order volumes. We will always endeavour to ship your items as soon as possible.

 

Customer Guarantee & Returns

At Adairs, we want you to be 100% satisfied. If you’ve changed your mind, unwashed or unused items in their original packaging may be refunded or exchanged within 60 days for Linen Lovers members and within 30 days for non-Linen Lovers members of purchase upon presentation of your receipt.

This applies to all purchases, including sale purchases excluding quilts, toppers, protectors and pillows due to health reasons. Where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to then you can choose between a refund, exchange or credit. Please retain your receipt for proof of purchase.

Our returns policy is not intended to override or limit your statutory rights in any way.

Returning a Standard Post Item

For free post returns, contact our online team on 1300 783 005 to log your return and receive our Reply Paid account number. Then, simply post the item by return mail with your invoice or receipt to our online store team at:

Adairs Online Returns

88 Atlantic Drive

Keysborough VIC 3173

Upon receipt of your return, we will process a credit note, refund or exchange, depending on what you require. Returns by mail may take 2 weeks minimum to process and notification will be by email.

Returning a Bulky Delivery Item

Contact our online team on 1300 783 005 to arrange delivery back to Adairs. In some cases you may also be able to return the item yourself to selected stores. This can be arranged with our customer service team, but not all stores can accept furniture returns due to space restrictions.

Please note: If you are returning the item because it is not quite right a fee will be charged for the cost of delivery back to Adairs. Of course, if the item is faulty you will not be charged this fee.

Returning Online Order In-Store

Most items purchased from Adairs.com.au can also be returned to any Adairs or Adairs Kids store with a copy of your receipt, if this is more convenient for you. Returns done in store can be processed immediately.

 Contact Us

For all enquiries call our customer hotline on 1300 783 005 Monday to Friday 8:30am to 5.30pm (AEST) or via email, info@adairs.com.au .

Adairs Retail Group 29 128 287 776.

 Terms and Conditions

  • Free shipping Australia wide for Linen Lovers members and all orders over $150, excludes furniture, oversized items and gift cards.
  • All items included in good faith on the basis that the goods as described will be available at the time of sale.
  • Unforeseen supplier issues may result in some lines not being delivered to stores.
  • Adairs Outlet Stores - not all stock available.
  • Photographed accessories are extra unless otherwise stated.
  • Original price may not have been the price immediately before current sale price.
  • Stock and range available at individual stores varies.
  • Due to the different screen resolutions, colours may vary.
  • International orders outside Australia and New Zealand cannot be processed at this time. To place an order on via New Zealand website, please visit www.adairs.co.nz

^ Excludes Peshtemal Beach Towels. Buy 2 or more Beach towels or Accessories and save 30% offer available until Wednesday 15th November 2017. 

# Lindy Klim collection available online and the following stores: NSW – Homebush Homemaker, Miranda, Kotara Homemaker, Belrose Homemaker & Bondi. VIC – Chadstone, Essendon Homemaker, Mornington Homemaker & Richmond Homemaker. QLD - Pacific Fair, New Farm Homemaker & Bundall Homemaker. SA – Mile End Homemaker. WA – Booragoon & Osborne Park Homemaker. 

 

Secure Shopping Online

Shop with confidence with Adairs online. All payments are processed securely via a Geotrust 128bit SSL connection to eWay, Australia’s leading secure payment gateway. We do not store any customer credit card information.

 

Product Safety Recall Notice

Amore Moses Baby Basket Stand

Sold at Adairs stores from 1 February 2016 to 16 February 2017

  • Defect: Inconsistent manufacturing quality could cause some stands to collapse
  • Hazard: The stand may collapse during use and possible cause injury to the occupant
  • What to do: consumers should immediately stop using the stand and return the stand to an Adairs store to obtain a refund or store credit
  • Contact Details: Customers seeking a refund or store credit should contact their local Adairs store or telephone customer service on 1300 783 005

See www.recalls.gov.au for Australian Product Recall Information.

 

Competition Winners

Customer JENNY TAYLOR is the recent winner of our QTLY Feedback competition.