Our Satisfaction Guarantee

All of our stores are now temporarily closed, however our online store continues to operate.

Online orders may take slightly longer to dispatch at this time. We will always endeavour to ship your items as soon as possible.

We have recently implemented new policies and procedures in our distribution centres for the health and safety of our team and our customers, resulting in some delays. We apologise for any inconvenience caused

Customer Guarantee & Returns

At Adairs, we want you to be 100% satisfied. We've now extended our returns policy so if you’ve changed your mind, unwashed or unused items in their original packaging may be refunded or exchanged within 90 days for Linen Lovers members and within 60 days for non-Linen Lovers members of purchase upon presentation of your receipt.

This applies to all purchases, including sale purchases excluding quilts, toppers, protectors and pillows due to health reasons. Where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to then you can choose between a refund, exchange or credit. Please retain your receipt for proof of purchase.

Our returns policy is not intended to override or limit your statutory rights in any way.

Steps for Online Returns

As stores are temporarily closed, please follow the below instructions on how to return your item(s).

In your parcel or your purchase in store, you should have received a copy of your receipt. For online orders you would have also received an online returns form.

Misplaced or didn’t receive your return slip? Simply download and print one here.

If you have not received a return form or reply paid number, please follow the steps below or contact our Customer Service team on 1300 783 005 from Monday to Friday 10am - 5pm to arrange.

To successfully return an item(s) please:

  • Step 1: Fill out the return form and cut along the dotted line to separate the return label.
  • Step 2: Prepare your parcel and include the completed return form inside.
  • Step 3: Attach the return label to the outside of your parcel.
  • Step 4: Drop your parcel off at your preferred Australia Post Outlet.

Please keep in mind the following;

  • Quilts, mattress toppers, mattress protectors, pillows and pillow protectors are unfortunately not eligible for returns due to health regulations.
  • Larger furniture items cannot be returned via Australia Post. If you are returning a furniture item, please call our Customer Service Team on 1300 783 005 Monday to Friday 10am to 5pm to double check.
  • Your refund will be processed via the same payment method/card used for the original purchase.
  • Shipping fees are non-refundable.
  • Our returns policy is not intended to override or limit your statutory rights in any way.

NOTE: If the item is faulty, it is of course exempt from the above criteria. Please call our Customer Service Team on 1300 783 005 to arrange your return.

Returning an Oversized Item

Oversized items cannot be returned via Australia Post or to Adairs stores. Please call our Customer Service team on 1300 783 005 to arrange delivery back to Adairs.

Please keep in mind the following;

  • Shipping fees are non-refundable. 
  • If returning an oversized item online, there may be a fee charged for the cost of delivery back to Adairs.

NOTE: If the item is faulty, it is of course exempt from the above criteria. Please call our Customer Service Team on 1300 783 005 to arrange your return.

Steps for In-Store Returns

As our stores are temporarily closed, we are not accepting in store returns or exchanges at this time.

Please use the above instructions for free online returns or contact our Customer Service Team on 1300 783 005 Monday to Friday 10am - 5pm to arrange your return.

Contact Us

For all enquiries call our customer hotline on 1300 783 005 or send us a message via our contact us form.

Adairs Retail Group 29 128 287 776.

Terms and Conditions

  • Free shipping Australia wide for Linen Lovers members and all orders over $150, excludes furniture, oversized items and gift cards.
  • All items included in good faith on the basis that the goods as described will be available at the time of sale.
  • Unforeseen supplier issues may result in some lines not being delivered to stores.
  • Adairs Outlet Stores - not all stock available.
  • Photographed accessories are extra unless otherwise stated.
  • Original price may not have been the price immediately before current sale price.
  • Stock and range available at individual stores varies.
  • Due to the different screen resolutions, colours may vary.
  • International orders outside Australia and New Zealand cannot be processed at this time. To place an order on via New Zealand website, please visit www.adairs.co.nz

Secure Shopping Online

Shop with confidence with Adairs online. All payments are processed securely via a Geotrust 128bit SSL connection to eWay, Australia’s leading secure payment gateway. We do not store any customer credit card information.