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Our Satisfaction Guarantee

Shipping & Delivery

Post Items
Our standard flat rate for shipping within Australia is $9.95. Purchases of $150 or over will be shipped free of charge within Australia. Adairs uses Australia Post eParcel service for all deliveries within Australia. Your parcel will be sent with a tracking number that will be emailed to you when your order has left us.

Post will usually arrive within:
4 - 7 business days (VIC and NSW)
7 - 9 business days (TAS, SA and QLD)
9 - 12 business days (WA and NT)

Please note: If there is no one available to receive the parcel Australia Post will leave a card with pick up information. The parcel can then be picked up at the local post office during their normal opening hours.

Delivery Items
The standard rate for delivery items varies from $50 - $150 depending on the item and quantity of items in your order. Delivery fees are calculated at checkout. Free shipping promotions do not apply to delivery items which include most furniture, some rugs and larger homewares pieces.

Adairs uses Cope for delivery any larger items outside Australia Post guidelines You will be contacted by Cope’s customer care team when your order arrives at their location in your state to arrange a suitable date and time. Deliveries are made Monday to Friday, between 9am and 6pm (Public holidays excepted).

Delivery items usually arrive within:
15 -20 business days (VIC and NSW)
17– 21 business days (TAS, SA and QLD)
19 - 25 business days (WA and NT)

Please note: Cope’s standard delivery includes delivery to the ground floor door of your building. Due to OH&S policies, the delivery driver is unable to enter your home and the product is not able to be taken upstairs without assistance. If you need help getting the item up stairs or into your home etc. you will need to arrange this with Cope and additional fees will apply.

Gift Cards
Gift cards are delivered using Registered Post and incur a $2.50 postage fee. Free shipping promotions do not apply to gift cards.

 

Customer Guarantee & Returns

It is very important to us that you love your purchase. If it’s not quite right, you can return it within 30 days, or if the product is faulty, simply return the product to our online team or to one of our stores, along with a proof of purchase, for a full refund or exchange.

Exceptions: Please note that some items including quilts, underblankets and pillows cannot be returned, replaced or refunded due to health reasons, unless the product is faulty.

Our returns policy is not intended to override or limit your statutory rights in any way.

Returning a Post Item
For free post returns, contact our online team on 1300 783 005 to log your return and receive our Reply Paid account number. Then, simply post the item by return mail with your invoice or receipt to our online store team at:

Adairs Online Returns
88 Atlantic Drive
Keysborough VIC 3173

Upon receipt of your return, we will process a credit note, refund or exchange, depending on what you require. Returns by mail may take 2 weeks minimum to process and notification will be by email.

In-Store Returns
Items purchased from Adairs.com.au can also be returned to any Adairs or Adairs Kids store with a copy of your receipt, if this is more convenient for you. Returns done in store can be processed immediately.

Returning a Delivery Item
Delivery Items can be returned to any Adairs or Adairs Kids store with a copy of a receipt. Alternatively you can contact our online team on 1300 783 005 to arrange delivery back to Adairs.
Please note: If you are returning the item because it is not quite right a fee will be charged for the cost of delivery back to Adairs. Of course, if the item is faulty you will not be charged this fee.

 Terms and Conditions

*Spend and Save offer is exclusive to new and existing Linen Lovers. Offer is available online from Thursday 16th until 11.59pm (AEDT) Monday 20th February, 2017. Offer is available instore from Thursday 16th until stores close on Monday 20th February, 2017. Standard Linen Lovers discount is valid on this offer - The Spend and Save threshold is calculated after the Linen Lovers discount has been applied. A Valid Linen Lovers card must be presented in-store or member ID entered online at shopping cart checkout to take advantage of this offer. Not transferable and cannot be used in conjunction with any other offer or discount. Offer is available on full priced and sale items. Offer excludes gift cards and Linen Lover memberships. Offer is not valid for new or existing lay-by purchases. Offer does not apply to prior on-hold or prior customer orders. New customer orders placed during this exclusive discount promotion must be paid in full by Monday 20th February, 2017. Discount Offer valid until Monday 20th February, 2017 and may be extended or repeated at the business' discretion. Offer valid at Adairs, Adairs Kids, and Urban Home Republic stores. Offer not available at outlet stores.

All items in this digital catalogue have been included in good faith on the basis that the goods as described will be available at the time of sale. Unforeseen supplier issues may result in some lines not being delivered to stores.

Stock and range available at individual stores varies.

Photographed accessories are extra unless otherwise stated. Due to the different screen resolutions, colours may vary.

International orders outside Australia and New Zealand cannot be processed at this time. To place an order on via New Zealand website, please visit www.adairs.co.nz

Free Shipping
Free Shipping for Linen Lovers everyday Australia-wide*.
Free Shipping for orders over $150, after discounts Australia-wide*.
$9.95 shipping for all orders under $150, Australia-wide*
Gift cards are delivered using Registered Post and will incur a $2.50 postage fee.
*Excludes furniture, delivery items and gift cards.

Secure Shopping Online

Shop with confidence with Adairs online. All payments are processed securely via a Geotrust 128bit SSL connection to eWay, Australia’s leading secure payment gateway. We do not store any customer credit card information.

 

Contact Us
For all enquiries call our customer hotline on 1300 783 005 Monday to Friday 8:30am to 5pm (AEST) or via email, info@adairs.com.au.