Can I cancel or make changes to my order?
We aim to pack and despatch orders to you as quickly as possible. Therefore, orders cannot be changed or cancelled after you click ‘Process order’.
If you have ordered the wrong product or size, or want to change an item in your order, please see our Returns & Exchange process here.
My promo code doesn’t work when I enter it at checkout
If you receive an error message when entering a promo code, please check if the following applies to you:
If you have checked all of the above, and are still having issues with the code, please send a screenshot of your shopping cart that shows the promo code and all items in your cart to: email@example.com
Or you can call our customer hotline 1300 783 005 Monday to Friday 8:30am to 5.30pm to discuss.
Please check that your gift card has not expired - gift cards are valid for use for 12 months from the date of issue (or as otherwise extended by us).It is up to you to use the card’s full value before the expiry date. Any unused balance will not be refunded or credited when the card expires.
Note, only gift cards commencing with number 608621 may be redeemed online. If your gift card has a different prefix to the one above, it cannot be redeemed online, and may be redeemed in store only (if it is within 12 months from date of issue).
If the above doesn’t apply to you, and you are still experiencing issues entering your card at checkout, please call our customer hotline on 1300 783 005 for assistance.
Yes, if you would prefer to place an order via phone, please call our customer hotline on 1300 783 005 Monday to Friday 8:30am to 5.30pm (AEST).
Note, only items currently showing online at www.adairs.com.au can be placed via phone order.
Yes, you are able phone orders with one of our stores. Please call the relevant store from the store contact list found here <insert store locator page link>.
When you place a phone order with one of our stores, you will be given a Sales Order number by the store team. You will then be required to transfer the total order value into an Adairs bank account. Once funds have cleared, your item will be shipped to you from the store.
Any items you add to your cart will be available for anyone to purchase until you have checked out, paid and your order has been confirmed. During busy periods, it is possible for items to sell out while you are shopping. If you receive an error stating that you cannot checkout due to an item being unavailable, you will need to remove this item from your cart to complete your order.
If you can't remember your password, just click the Forgotten Password link on the Login Page, which is located on the Join/Login link at the top of the website. You’ll then be sent a link to enable you to reset your password.
Note, it is possible to receive our emails and place orders without creating an account. If you have tried to login but your email isn’t recognised in our system, this may be because you do not yet have an online account with Adairs. Please try creating a new account.
Please note, purchasing a Linen Lover membership will not automatically provide you with an online account – if you would like to create an online account, please go to our website to do so.
If you receive an error message when entering your Linen Lover Card number at checkout, it could be for one the following reasons: