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Contact Us
Please bear with us! We love to hear from you.
Due to our exclusive Linen Lovers Event, we may be experiencing a higher volume of inbound enquiries. Please accept our sincerest apologies for any delays, and we will assist you as quickly as possible.
What is my Linen Lovers membership number?
Your member number can be found at the top and in the member details section of every promotional email you receive from us. It can also be found on the reverse of your physical card.
You can also request your number via our Linen Lovers member number request form here.
Where is my order?
During major Linen Lovers events and sales, online orders may take slightly longer to dispatch due to high order volumes. We will always endeavour to ship your items as soon as possible.
Thank you for your understanding. Please see our Shipping & Delivery page for further info.
Important Notice
Australia Post: For orders delivered via Australia Post, please note your order may be shipped in multiple parcels depending on its size.
You can track each parcel using the tracking number provided on the Australia Post website or app.
If your delivery status shows as ‘Complete’ after the first parcel arrives, please check the drop-down menu for updates on any remaining parcels.
Phone Hours
10am - 4pm AEDT Monday to Friday (Excluding Public Holidays)
We’re currently receiving a high number of calls and enquiries, so wait times may be longer than usual. Please know our team is working hard to assist everyone as quickly as possible. Thank you for your patience and understanding.
We truly appreciate your patience and understanding, and we kindly ask for your respect towards our team members as they work to assist all customers.
For frequently asked questions, visit our Help Centre, which is updated regularly with the latest information.
1300 783 005 (free call Australia)
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