Help Centre

Important Notice

Customer Service Holiday Trading Hours: Our Customer Service team will be operating at a limited capacity over the holiday period. To ensure we can still assist you, please contact us via our Contact Us form or Live Chat.
Our phone lines will be closed during this time and will reopen on Monday, 5 January.
We appreciate your patience and will respond as soon as possible.
Wishing you a safe and happy festive season.

Australia Post: For orders delivered via Australia Post, please note your order may be shipped in multiple parcels depending on its size.
You can track each parcel using the tracking number provided on the Australia Post website or app. 
If your delivery status shows as ‘Complete’ after the first parcel arrives, please check the drop-down menu for updates on any remaining parcels.