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FREE Shipping and Returns*

Free Shipping

  • 4 Day Free Shipping is on all online orders, excludes furniture and gift cards and in-store purchases. Free shipping offer ends 11:59pm (AEST) on 25th September, 2016.
  • Standard Shipping policies applies from 26th September, 2016:
  • Free Shipping for Linen Lovers everyday*.
  • Free Shipping for orders over $150, after discounts*.
  • $9.95 shipping for all orders under $150, Australia wide*
  • International orders cannot be processed at this time.

*Excludes furniture and gift cards.

Delivery Time

How long will I take for my order to arrive?

Deliveries will usually arrive within:

  • 4 - 7 business days (VIC and NSW)
  • 7 - 9 business days (TAS, SA and QLD)
  • 9 - 12 business days (WA and NT)

Please note: Parcels cannot be left at the address if they do not fit in your letterbox and there is no one there to collect. To ensure you can collect your parcel, it is best to have it delivered to your daytime address.

Customer Guarantee

If you are not satisified with your purchase return it within 30 days, or if the product is faulty, simply return the product to our online team or to one of our stores, along with a proof of purchase, for a full refund or exchange. Due to health regulations we cannot accept returns or exchanges on bedding items (quilts, pillows, underlays & protectors).

Secure Shopping Online

Shop with confidence with Adairs online.  All payments are processed securely via a Geotrust 128bit SSL connection to eWay, Australia’s leading secure payment gateway.  We do not store any customer credit card information.

Contact Us

For all enquiries call our customer hotline on 1300 783 005 Monday to Friday 8:30am to 8.30pm (AEST) or via email, info@adairs.com.au.

Free Returns

For free returns, contact our online team on 1300 783 005 to log your return and receive our Reply Paid account number. Then, simply post the item by return mail with your invoice or receipt to our online store team at:

Adairs Online Returns
88 Atlantic Drive
Keysborough VIC 3173

Upon receipt of your return, we will process a credit note, refund or exchange, depending on what you require. Returns by mail may take 2 weeks minimum to process and notification will be by email.

In-Store Returns

Items purchased from Adairs.com.au can also be returned to any Adairs or Adairs Kids store with a copy of your receipt, if this is more convenient for you. Returns done in store can be processed immediately.

Further Information

Please choose carefully when selecting quilts, underblankets and pillows, as there is no exchange on these items due to health reasons, unless the product is faulty.

Please note that we cannot make changes to an order or transaction once payment has been processed and the order has been closed.

The above policy is not intended to override or limit your statutory rights in any way.

Linen Lover Exclusive Offers

1. Valid Linen Lovers card must be presented in-store or member ID entered online at shopping cart checkout to take advantage of this offer. 2. Not to be used in conjunction with any other offers or discounts. 3. Offer is not valid for new or existing lay-by purchases. 4. Offer does not apply to prior on-hold or prior customer orders.

Competition Winners

Linen Lover customer Debbie Wilmot is the recent winner of our QTLY Feedback competition.