The safety of our customers and their families is our number one priority. We take product safety very seriously and undertake rigorous testing of all children’s furniture. We continue to re-test these products at regular intervals. The Cooper Timber Cot was designed to meet mandatory standards and had passed all previous testing. However, the most recent testing identified that the Cooper Timber Cot was manufactured in a way that varied from the approved design. As a result, this product no longer meets mandatory standards. The cot has been withdrawn from sale and we have made the decision to recall the product.
Please note, Adairs has not received any reports of injuries from this product.
The recall relates to cots sold between March 2016 and March 2019, marked with one of the following batch numbers: 1606025; 1607030; 1608031; 1612041; 1703046; 1706056; 1706058; 1709067; 18016606; 18016607; 18046620; 18066622-2; 18066622-3; 18066622-4
– Next steps –
As the cot does not meet mandatory safety standards, we recommend customers immediately stop using the cot. We have provided detailed information below on the nature of the recall, including why the product hasn’t met mandatory safety standards, recall options, a dedicated point of contact to support our customers in the recall process, and additional FAQs.
As part of our quality assurance program, the Cooper Timber Cot was re-tested against mandatory safety standards. Two design variations were identified from the previously approved design, resulting in the cot no longer meeting mandatory standards. The two faults identified were:
1. Distance between mattress and top of guard rail
MANDATORY STANDARD
There must be a minimum distance of 30cm between the top of the mattress (when in the upper position) and top of the guard rail.
DEFECT
The attached safety label recommends use of a mattress between 10-15cm in thickness, however the required minimum distance between the mattress and top guard rail is not met when the base is used in the upper position with a mattress thicker than 10cm.
POTENTIAL HAZARD
If the base is used in the upper position with a mattress greater than 10cm in thickness, a child could fall out of the cot, causing injury.
2. Edges must be rounded
MANDATORY STANDARD
All accessible cot edges must be rounded to a radius of at least 2mm.
DEFECT
Some edges on the top guard rail were found to have a radius of less than 2mm, i.e. Edges were not sufficiently rounded or smoothed. No issues have been identified with vertical railings.
POTENTIAL HAZARD
A child could bump against the top guard rail, resulting in an injury.
– Recall options –
Please contact our dedicated Adairs Recall Customer Service team on 1300 907 504 Monday to Friday between 9am to 5.30pm AEST. They will be able to assist you with the following options:
1. Modification of your cot to address the defects identified, including replacement of the mattress (if your mattress is thicker than 10cm) and safety label, and provision of a clear teething cot rail guard to ensure edges are sufficiently rounded
To ensure your cot meets mandatory safety standards, we will:
Provide a replacement mattress of 10cm thickness;
Provide a replacement product safety label to specify cot may only be used with a 10cm thick mattress;
Provide a clear Munch® flexi Cot Teething Rail, providing soft edges for the top rail of the cot, whilst also protecting the cot guard rail from teething;
Please note: the delivery timelines for the replacement mattress and Munch® flexi Cot Teething Rail may be up to 90 days. If you are unable to stop using the cot during this time, as a temporary measure we recommend the cot base be used in the lower position only and be mindful of the edges.
Please contact our dedicated Adairs Recall Customer Service team on 1300 907 504 Monday to Friday between 9am to 5.30pm AEST for assistance with this option.
Recall option 2 - Return your cot for a full refund
You may return the cot to your nearest store, with or without a receipt, for a full refund; or
You may contact our dedicated Customer Service Team to arrange collection of your cot, with or without a receipt, for a full refund;
Our team will schedule a collection with a delivery partner who will pack your cot for transportation and return to a central location for destruction;
Please note, we ask you to disassemble the cot;
The delivery partner will provide confirmation to Adairs that the collection has been successful within 2 business days. Our team will then contact you to process a full refund.
If you purchased the Adairs mattress with the cot, we will also arrange collection and refund of the mattress.
Please note: we will be working closely with delivery partners to schedule a collection time as quickly as possible, at a time most suitable for you. Depending on your location, the booking window may be 1-3 weeks from the date of the collection request being made. During this time, if you are unable to stop using the cot, as a temporary measure we recommend the cot base be used in the lower position only and be mindful of the edges.
Please contact our dedicated Adairs Recall Customer Service team on 1300 907 504Monday to Friday between 9am to 5.30pm AEST to opt for this option.
– Returns process –
Yes, you may return the cot (and mattress) to an Adairs store. Our Homemaker stores may be the most convenient option as parking is generally available immediately in front or behind the store.
Or contact our dedicated Adairs Recall Customer Service team on 1300 907 504 Monday to Friday between 9am to 5.30pm AEST for assistance in locating the most convenient store for you.
Please click here to view dis-assembly instructions.
Once our Adairs Recall Customer Service team have confirmed your collection address and details, a booking request will be sent to our delivery partner. Please allow approximately 2-3 business days for this booking request to be processed. Once our carrier has processed the request, you will:
Receive an SMS with two available dates for collection based on your area, please then reply to select your preferred date.
You will receive a booking confirmation SMS once the booking is confirmed.
You will receive a reminder SMS the day before the collection is due to take place
You will receive a call from the driver 30-60 minutes prior to arrival.
If the available collection days are not suitable or your plans change and you are not able to be home for the collection, please call the number provided in the SMS to make alternative arrangements.
We do ask you to please contact our delivery partner urgently if your plans change and you are not going to be home for the scheduled collection.
Please note, you may live outside of the standard collection area for our delivery partner. In this case, we will advise you at the time of requesting a collection and provide alternative collection information.
We are working closely with our delivery partner to ensure your cot is collected as soon as possible and safely destroyed. As this is a specialist service, collection times will vary from location to location. Our dedicated Adairs Recall Customer Service team will be able to provide further guidance once we confirm your collection location.
A calling card will be left by the driver. You will receive an SMS notification with new proposed dates for collection. You may then nominate a new collection time and the normal collection process will apply again. If the collection is unsuccessful after a second attempt the collection request will be cancelled by our provider. If this happens, please contact our dedicated Adairs Recall Customer Service team on 1300 907 504 Monday to Friday between 9am to 5.30pm AEST for assistance.
Unfortunately, this is not a request we can accommodate. Due to the nature of this product recall, we must have a signed proof of collection from you in order to process your refund. If our delivery partner is unable to provide you with a mutually suitable collection day/time then please contact our dedicated Adairs Recall Customer Service team on 1300 907 504 Monday to Friday between 9am to 5.30pm AEST to discuss alternative arrangements.
Our dedicated Recall Customer Service Team will check your collection location against the standard collection zone for our delivery partner.
If your collection location is outside of the standard zone, our team will locate the best alternative delivery partner for your location. These partners may have a different collection process from our standard partner. Our team will finalise the best option and confirm all the details with you to ensure the collection is as convenient as possible.
– Frequenty asked questions –
The batch numbers below are impacted by the recall, and the most reliable way to check your cot is to check the batch number on the base of the cot against this list:
The recall relates to cots sold between March 2016 and March 2019. There have been no reported injuries in this time.
We take product safety very seriously and undertake rigorous testing of all children’s furniture. These tests are conducted by an independent party against mandatory safety standards. We continue to re-test these products at regular intervals. The most recent test identified a variation to the original approved design. As a result, the Cooper Timber Cot no longer meets mandatory standards.
The recall relates to cots sold between March 2016 and March 2019. During this time there have been no reported safety incidents.
The Adairs mattress has not been recalled and is safe to use. However, it is too thick for use with the Cooper Timber Cot when the base is in the upper position.
Please be reassured that we take product safety very seriously. All children’s furniture undergoes strict quality assurance, and this recall does not impact any other item in the Adairs range.
Although there have been no reported injuries to date, safety is our highest priority. We therefore recommend that customers immediately stop using the cot.
For those customers who would prefer to keep the cot, we have provided an option to address the defects identified to ensure the cot does meet mandatory safety standards.
For those customers who would prefer a full refund, we do need to ensure the cot is retrieved so that is removed from circulation.
No, you do not need a copy of your receipt.
If you are a Linen Lover member or the cot was delivered to your home, we should be able to locate your original purchase in our system.
You do not need to have the original packaging.
If you have chosen to have your cot collected, we do ask you to please disassemble and have it ready for collection inside your home near the front door. Our delivery partner will package it for you so that it's ready for transportation.
If you return your cot to an Adairs store, a refund will be processed immediately. Depending on your original payment method, the refund may take up to 2 business days to be credited to your account.
If you have chosen to have your cot collected, our Customer Service team will contact you to process a refund once we’ve received confirmation of collection from our delivery partners. Please note, this confirmation may take up to 2 business days from the date of collection. Depending on your original payment method, the refund may take up to 2 business days to be credited to your account.
The Adairs mattress has not been recalled and is safe to use. However, at 12.5cm thick, it is too thick for use with the Cooper Timber Cot when the base is in the upper position.
You may return the cot and mattress for a refund of both items. Alternatively, if you wish to keep the cot, we will replace the mattress with a 10cm mattress of the same quality.
Please contact our dedicated Adairs Recall Customer Service team on 1300 907 504 Monday to Friday between 9am to 5.30pm AEST if you require any additional information or assistance with the recall options available.
Unfortunately, we do not stock any other children’s cots in the Adairs range.
Although there have been no reported injuries to date, safety remains our highest priority. The cot does not meet mandatory safety standards, and we therefore recommend that you immediately stop using the cot.
However, if there is no alternative sleeping arrangement available, we suggest the following as a temporary measure:
If the mattress in use is more than 10cm thick, position the mattress base in the lower position to ensure adequate distance between the top of the mattress and top guard rail;
Note, if using a 10cm thick mattress, the distance to the top guard rail meets mandatory standards in either the upper or lower mattress base position.
Ensure you actively monitor your child to reduce the risk of bumps against the upper guard rail.
Using a 10cm mattress, or only using the cot in the lower mattress base position, does ensure adequate distance between the mattress and top guard rail.
However, the edges of the top guard rail are not sufficiently rounded. We therefore recommend customers immediately stop using the cot.
If you wish to keep the cot, please contact our dedicated Adairs Recall Customer Service team on 1300 907 504 Monday to Friday between 9am to 5.30pm AEST. Our team will be able to assist you in obtaining a replacement mattress (if required), a replacement safety label and a Munch® flexi Cot Teething Rail to soften the edges of the top guard rail.
– Contact us –
For more information or assistance with you recall options, please contact our dedicated Adairs Recall Customer Service team on:
