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Returns

It is very important to us that you love your purchase. If it’s not quite right, you can return most items (exceptions outlined below) within 30 days, or if the product is faulty, simply return the product to our online team or to one of our stores, along with a proof of purchase, for a refund or exchange.

Exceptions:

*Custom furniture. Due to the individual specifications of each custom piece, we unfortunately do not offer cancellations, returns or exchanges for a change of mind. Should an item be deemed faulty or damaged, we will provide a replacement, exchange or refund. Please note: anticipated lead times are 12 to 14 weeks for any custom order or custom replacement order. 

*Some items including quilts, underblankets and pillows cannot be returned, replaced or refunded due to health reasons, unless the product is faulty. Shipping fees are non-refundable. 

Returning a Delivery Item
Contact our online team on 1300 783 005 to arrange delivery back to Adairs. In some cases you may also be able to return the item yourself to selected stores. This can be arranged with our customer service team, but not all stores can accept furniture returns due to space restrictions.

Please note: If you are returning the item because it is not quite right a fee will be charged for the cost of delivery back to Adairs. Of course, if the item is faulty you will not be charged this fee.

Find out more on our Satisfaction Guarantee page.

If there is something you can't find here, then please get in touch by calling our Customer Service Team on 1300 783 005, emailing info@adairs.com.au, or find us on Facebook.