Our Customer Promise

The Adairs retail team aim to make customers feel confident and informed in their purchasing decisions and assist with co-ordinating their desired look. Our ‘Customer Promise’ is our commitment to giving our customers a truly great experience each and every time.

When you shop with Adairs we promise:
Our stores will inspire you We are as passionate about linen as you are To get to know you and help you with what you are looking for To make it easy for you to create the home you want You will be happy with your purchase; if not, we will happily refund

Our Internal Customer Promise

Providing great customer service also extends to our Customer Support office and Distribution Centres. Superior internal customer support ensures our team in store are well supported and are in the best position to successfully assist our external customers.

Our promise to our internal customers:

When you deal with Customer Support, we will help you help your customer by:
Making you our Immediate Priority Responding at the latest by close of business the next working day Getting it right the first time Communicating clearly and taking ownership of our actions Living by our culture commitments

Our Stores

Adairs has 140 stores across Australia as well as an online offering, providing customers with an enhanced multi-channel shopping experience to suit their lifestyle and shopping needs.

Adairs Regular Stores are our primary store format offering the staple range and a select offering from the Fashion and Decorator categories.