FY21---Call-&-Collect---Landing-Page---Hero-DT---.jpg

FY21---Call-&-Collect---Landing-Page---Hero-Mob---.jpg

We are pleased to introduce our call & collect or same day delivery service, available at a range of stores across Victoria, New South Wales and Queensland. Our friendly team can guide you through the latest styles and organise your order, ready for pick-up or delivery.

If you are in Melbourne and may not be able to browse in store during level 4 restrictions, we have made it simple to shop our wide in-store range from the comfort of your own home ready for a safe and contactless pick-up or delivery.

How it works?

1. BROWSE: Find the perfect products for your home via our online store. Click “Find in Store” to see if your products are available at your selected Homemaker store.

2. CALL: Call the store to speak to our friendly team. They’ll ensure the product is available and guide you along the way.

3. CONFIRM: Confirm if you’d prefer to safely collect your order or if you’d like it delivered to your door, on the same day. Please note, the same day delivery is a flat fee of $15. If it is beyond 10km and maximum 30km radius, it will incur a $30 delivery fee. Free shipping does not apply for Linen Lovers.  

4. PAYMENT: Once confirmed, simply pay over the phone and our team will confirm when your order will be available for pick up or the time of delivery.

5. COLLECT: For our collection service, please call the store to confirm your name and car registration number upon arrival. Our store team will safely deliver your order directly to your car, so you can get straight to styling!

 

The service is available at the following locations:

These stores open for call and collect or delivery 7 days a week:

Monday to Sunday 10am – 4pm for Victoria, and 10am - 5pm for New South Wales and Queensland stores.

 

VICTORIA

Essendon Homemaker

Shop 5 Homemaker Hub, 120 Bulla Rd, Strathmore, VIC, 3041

03 9374 4499

 

Fountain Gate Homemaker

Pad Site E, Narre Warren North Rd, Narre Warren, VIC, 3805

03 8790 2266

 

Frankston Homemaker

Shop S5, Power Centre Frankston, Crn Deane St & Cranbourne Frankston Road, Frankston, VIC, 3199

P 03 9770 6566

 

Malvern

Shop 44, Malvern Central Shopping Centre, 110-122 Wattletree Rd, Malvern, VIC, 3144

P 03 9509 9982

 

Moorabbin Homemaker

Shop 1 Building 1, 970 Nepean Hwy, Moorabbin, VIC, 3189

03 9553 4244

 

Mornington Homemaker

Shop 1, 901 Nepean Hwy, Mornington, VIC, 3931

03 5924 1024

 

Preston Homemaker

Unit 01, The Bell Street Showrooms 86 Bell Street, Preston, VIC, 3072

03 9480 0100

 

Richmond Homemaker

495 Bridge Road, Richmond, VIC, 3121 

03 9421 4033

 

Werribee

Shop MM02, Werribee Plaza Shopping Centre Cnr Heaths Road and Derrimut Road, Werribee, VIC, 3030

03 9974 6111

 To see if your suburb is within a 10km radius or your store please click here.

 

 

NEW SOUTH WALES

Please note: If you wish to use the Call & Same Day Delivery service, please place your order by 2:30pm for the following stores:

Artarmon Homemaker

Shop 8, HQ Homemaker Centre, Artarmon, NSW, 2064

03 9137 2287

 

Belrose Homemaker

Tenancy G.03/G.04 Super Center Belrose, Belrose, NSW, 2085

03 8609 8702

 

Kotara Homemaker

Kotara Homemaker Centre, Showroom 11, Kotara, NSW, 2289

03 4038 1667

 

Moore Park Homemaker

Shop GF, 18 (4A), Moore Park, Supa Centre, 2A Todman Ave, Kensington, NSW, 2031

03 9662 8499

 

Rhodes Homemaker

Shop 64 Rhodes Waterside Shopping Centre, Rhodes, NSW, 2138

03 9137 4229

To see if your suburb is within a 10km radius or your store please click here.

 

 

QUEENSLAND

Bundall Homemaker

61 Ashmore Road, Bundall, QLD, 4217

P 07 5526 8613

 

Helensvale Homemaker

Shop 27 Crn Home Island Road and Siganto Drive, Helensvale, QLD, 4212

07 5655 0612

 

New Farm Homemaker

Shop 6, City Gate Homemaker Centre, Fortitude Valley, QLD, 4006

07 3852 3055

 

Noosa Homemaker

Shop DE05-06 Noosa Civic Emporium, 28 Eenie Creek Road, Noosaville, QLD, 4566

07 5357 6043

 

Sunshine Homemaker

Shop 22 Sunshine Homemaker Centre, Maroochydore, QLD, 4558

07 5353 5278

To see if your suburb is within a 10km radius or your store please click here.

 

FAQs

What is Same Day Delivery?

Same Day Delivery is a fast and convenient Adairs home delivery or contactless collection option. This is only available at selected Victorian, New South Wales and Queensland stores 7 days a week: Monday to Sunday. Selected Victorian stores will be open for this service 10am – 4pm, and for New South Wales and Queensland selected stores will be open for this service 10am - 5pm. For Call & Same Day Delivery in Victoria and Queensland, orders must be placed prior to 3pm, and in New South Wales orders must be placed prior to 2:30pm to qualify for this service.

Does it cost extra?

Call & Collect is a free service. However, if you would like Call & Same Day Delivery for customers up to 10km radius from their selected Homemaker store for a delivery fee of $15. If it is beyond 10km and maximum 30km radius, it will incur a $30 delivery fee.

I am a Linen Lovers member, am I required to pay the Call & Same Day Delivery fee?

Yes, you will be required to pay the delivery fee. Linen Lovers free standard shipping does not apply with Call & Same Day Delivery.

Who will delivery my order?

Adairs uses a third-party delivery service to deliver your items.

What happens if I place my order after 3pm?

If you call outside of store hours, please leave your name, number and order selection and our store will call you the following day to assist you to complete your order.

Can my order be delivered to a PO Box or Parcel Locker?

No. Call & Same Day Delivery is not available to PO Boxes & Parcel Lockers.

How long will it take for my order to arrive?

We can book your delivery as soon as you place your order, however we do need for you to be home to accept your beautiful parcel. So it’s important that we book delivery for when you’re home.

What happens if I am not home when my delivery arrives?

You must be home, as we can’t take responsibility for orders if they go missing. If for whatever reason you’re not going to be home we can arrange a time when you are.

Will I receive a notification when the delivery has arrived?

Yes, the driver will contact you upon delivery.

With Call & Collect, is there a specific time frame to collect my order at the store?

When placing the order with our store team, you will be required to specify approximately what time you would like to pick up your order and we will have it ready for you then.

What do I do when I arrive at the store to collect my order?

Upon arrival at the store, please call the store’s phone number, quote your name and car registration number. You will then be required to present your photo ID and credit card used to make the purchase. Once verified, one of our friendly store team will safely deliver your order directly to your car.

Can I enter the store to pick up my order?

Due to government restrictions, you will not be permitted to enter the store when collecting your order.

Are all products available for Call & Collect?

Call & Collect service is limited to products available at the selected Homemaker store and excludes large items.

To see if the products you’d like to purchase are available in one of the selected stores, we recommend using the Find in Store feature on our product pages.

Are all products available for Call & Same Day Delivery?

Call & Same Day Delivery service is limited to products available at the selected Homemaker store and excludes large items. Total weight of your order cannot exceed 20kgs and our store team will notify you if your order exceeds this weight limit.

I have items missing from my order. What do I do?

If you are missing items from your order, please contact the store you’ve purchased from and they will assist you.

Will I be provided with a receipt?

Once you have placed an order with one of our store team, they will include the order receipt within your purchase.

I have a question about my order, what should I do?

If you have any questions about your order, please call your local store.

Can I return or refund my order?

In the event you wish to return or refund your order, please contact your selected store who can arrange this for you.

Is there a cut off time for Call & Same Day Delivery?

Yes, for in Victoria and Queensland, orders must be placed prior to 3pm, and in New South Wales orders must be placed prior to 2:30pm to qualify for the Call & Same Day Delivery service.

Terms & Conditions

For full terms and conditions, please click here.