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Mercer + Reid Harley Rug Grey

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1 reviews

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Product Information:

Woven using high quality viscose for lustre & shine, this rug will look and feel superb in your home.

Rug: 160cm x 230cm

Material:

Viscose

Product Care:

Spot clean only

Delivery Type:

Oversized Item

Please note this Oversized Item will be fulfilled by our home delivery partner and will incur additional delivery fees (between $20 - $80) that is calculated at checkout. For more info on the delivery of Oversized Items, please visit our delivery page here.

Customer Reviews

 

Mercer + Reid Harley Rug Grey

Rating: 1 (1 reviews)
View all reviews
Most recent reviews:
    Harley Rug Grey Reviewed 04/10/2018 by KAREN
    Service rating : I am so disappointed as I love Adair’s products but the service is absolutely terrible. I ordered on 3rd Sept, my small items arrived promptly but large items have still not been delivered. Courier attempted to deliver but could not find a park (? Not sure why this was my problem and we have plenty of couriers deliver to our business address without issue) and now my items have just seemingly disappeared. I’ve emailed the Info email address numerous times without response, I’ve tried to call th customer service number but when it gets to 10 mins on hold and I still haven’t been answered and it’s during business hours I just don’t have endless time to wait on hold. I want this resolved urgently. I have hundreds of dollars of items yet to be delivered and no response- over a month since ordering. Why is it so hard to answer the phone or reply to an email. Your business needs massive improvements in service and I will not be ordering again. A shame as I am a linen lover and have spent substantial money at Adair’s
    Product : Ordered over a month ago and said in stock but still not delivered, have called and emailed to follow up numerous times, not even a response. Don’t bother- order similar from Early Settler

Frequently Asked Questions

Frequently Asked Questions

Returns and Exchanges

Returns

It is very important to us that you love your purchase. If it’s not quite right, you can return most items (exceptions outlined below) within 30 days, or if the product is faulty, simply return the product to our online team or to one of our stores, along with a proof of purchase, for a refund or exchange.

Exceptions:

*Custom furniture. Due to the individual specifications of each custom piece, we unfortunately do not offer cancellations, returns or exchanges for a change of mind. Should an item be deemed faulty or damaged, we will provide a replacement, exchange or refund. Please note: anticipated lead times are 12 to 14 weeks for any custom order or custom replacement order. 

*Some items including quilts, underblankets and pillows cannot be returned, replaced or refunded due to health reasons, unless the product is faulty. Shipping fees are non-refundable. 

 

Returning an Oversized Item
Contact our online team on 1300 783 005 to arrange delivery back to Adairs. In some cases you may also be able to return the item yourself to selected stores. This can be arranged with our customer service team, but not all stores can accept furniture returns due to space restrictions.

Please note: If you are returning the item because it is not quite right a fee will be charged for the cost of delivery back to Adairs. Of course, if the item is faulty you will not be charged this fee.

Find out more on our Satisfaction Guarantee page.

More Questions?

If there is something you can't find here, then please get in touch by calling our Customer Service Team on 1300 783 005, emailing info@adairs.com.au, or find us on Facebook.

Shipping & Delivery

Shipping

Standard Post Items
Our standard flat rate for shipping within Australia is $9.95. Purchases of $150 or over will be shipped free of charge within Australia.

Oversized Delivery Items 
The standard rate for oversized delivery items varies from $20 - $80 depending on the item and quantity of items in your order. Delivery fees are calculated at checkout. Free shipping promotions do not apply to oversized delivery items which include most furniture, some rugs and larger homewares pieces.

Adairs uses third parties for delivery of any larger items outside Australia Post guidelines. You will be contacted by our delivery partners customer care team when your order arrives at their location in your state to arrange a suitable date and time. Deliveries are made Monday to Friday, between 9am and 6pm (Public holidays excepted).

Please note: Standard delivery includes delivery to the ground floor door of your building. Due to OH&S policies, the delivery driver is unable to enter your home and the product is not able to be taken upstairs without assistance. If you need help getting the item up stairs or into your home etc. you will need to discuss this with our customer service team and additional fees will apply.

Why we love this.

Woven using high quality viscose for lustre & shine, this rug will look and feel superb in your home.

43998 Grey 1