Returns
We hope you love your new purchase, but on the off chance that you don’t, here’s what you need to know.
We've now extended our returns policy, so if you’ve changed your mind, unwashed or unused items in their original packaging may be refunded within:
- 90 days of purchase for Linen Lovers members and within
- 60 days of purchase for non-Linen Lovers members
Quilts, mattress toppers, mattress protectors, pillows and pillow protectors are unfortunately not eligible for returns due to health regulations. For more information on items that are not eligible for returns, or returning an online or in-store purchase, please click here.
NOTE: If the item is faulty, it is of course exempt from the above criteria. Please call our Customer Service Team on 1300 783 005 to arrange your return. You can see the full returns policy here.
Returning an Oversized Item
We do accept returns, however, oversized items cannot be returned via Australia Post or to Adairs stores. Please call our Customer Service team on 1300 783 005 to arrange delivery back to Adairs.
Please keep in mind that shipping fees are non-refundable and there may be a fee charged for the cost of delivery back to Adairs.
NOTE: If the item is faulty, it is of course exempt from the above criteria. Please call our Customer Service Team on 1300 783 005 to arrange your return. You can see the full returns policy here.
