Return & Exchange Policy
Product can be returned to any Adairs store, with a copy of your receipt. This is the preferred option for you because you can then receive an exchange or credit-slip without delay.
Alternatively you can return your goods with a copy of the receipt by return mail letting us know if you require a credit-slip or an exchange.
Please choose carefully when selecting quilts, underblankets and pillows, because there is no exchange on these items due to health reasons.
Please choose carefully, as we do not give refunds if you simply change your mind or make a wrong decision.
You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to do. Please retain your receipt.
Returns done in store can be processed immediately. However, returns by mail may take 2 weeks minimum to process and notification will be by email.
The above policy is not intended to override or limit your statutory rights in any way.