Spot clean only
It is very important to us that you love your purchase. If it’s not quite right, you can return most items within 30 days, or if the product is faulty, simply return the product to our online team or to one of our stores, along with a proof of purchase, for a refund or exchange.
Exceptions: Please note that some items including quilts, underblankets and pillows cannot be returned, replaced or refunded due to health reasons, unless the product is faulty. Shipping fees are non-refundable.
Returning a Delivery Item
Contact our online team on 1300 783 005 to arrange delivery back to Adairs. In some cases you may also be able to return the item yourself to selected stores. This can be arranged with our customer service team, but not all stores can accept furniture returns due to space restrictions.
Please note: If you are returning the item because it is not quite right a fee will be charged for the cost of delivery back to Adairs. Of course, if the item is faulty you will not be charged this fee.
Find out more on our Satisfaction Guarantee page.
If there is something you can't find here, then please get in touch by calling our Customer Service Team on 1300 783 005, emailing firstname.lastname@example.org, or find us on Facebook.
Standard Post Items
Our standard flat rate for shipping within Australia is $9.95. Purchases of $150 or over will be shipped free of charge within Australia.
The standard rate for delivery items varies from $50 - $150 depending on the item and quantity of items in your order. Delivery fees are calculated at checkout. Free shipping promotions do not apply to delivery items which include most furniture, some rugs and larger homewares pieces.
Adairs uses third parties for delivery of any larger items outside Australia Post guidelines. You will be contacted by our delivery partners customer care team when your order arrives at their location in your state to arrange a suitable date and time. Deliveries are made Monday to Friday, between 9am and 6pm (Public holidays excepted).
Please note: Standard delivery includes delivery to the ground floor door of your building. Due to OH&S policies, the delivery driver is unable to enter your home and the product is not able to be taken upstairs without assistance. If you need help getting the item up stairs or into your home etc. you will need to arrange this with our delivery partner and additional fees will apply.
In variety of shapes and designs the Cushion Co-Ordinates range from Adairs Kids will brighten and and bring character to your little ones bedroom or space.
Members of the Adairs Linen Lovers program receive 10% off full price items and 5% off sale items. Linen Lovers price includes this discount automatically.
If you are a current Linen Lovers member you can add your membership number during the checkout process.
Alternatively you can pair your Linen Lovers membership with an online account to receive your discount automatically when you're logged in.